Kenzy Franco
Spokane,WA
Summary
Driven Assistant Manager at Sherwin-Williams, adept in cost control and customer relations, enhanced store profitability while fostering staff development and strong client relationships. Excelled in retail operations and staff supervision, significantly improving sales growth and operational efficiency. Skilled in Google Drive and Outlook, ensuring seamless team collaboration and data analysis for strategic decision-making.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Sherwin-Williams
03.2023 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Developed strong client relationships for repeat business and increased referrals.
- Completed store opening and closing procedures by counting drawers and managing security.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Controlled costs to keep business operating within budget and increase profits.
Barista Shift Lead
Starbucks
09.2020 - 05.2021
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
- Contributed to store profitability by upselling products and promoting seasonal offerings.
- Demonstrated versatility by mastering various roles within the coffee shop, including cashier, barista, and food preparation tasks.
Education
Bachelor of Arts - History
Gonzaga University
Spokane, WA05.2022
Skills
- Money Handling
- Customer Relations
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Retail Operations
- Employee Scheduling
- Marketing knowledge
- Sales Growth
- Cost Reduction
- Cost Control
- Google Drive
Timeline
Assistant Manager
Sherwin-Williams
03.2023 - Current
Barista Shift Lead
Starbucks
09.2020 - 05.2021
Bachelor of Arts - History
Gonzaga University
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