Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

KEO APHAY, RN, BSN, CNOR, MSN

Naperville,United States

Summary

Experienced Operating Room RN recognized for clinical expertise and leadership in surgical settings. Proficient in patient care management, medication administration, and infection control protocols. Strong interpersonal skills facilitate effective collaboration with healthcare teams, resulting in improved patient outcomes. Motivated professional with a proven ability to adapt quickly and excel in challenging situations.

Overview

23
23
years of professional experience

Work History

Registered Nurse, PCOU/PACU/OR

Oakbrook surgical Centre
Oakbrook, IL
02.2020 - Current
  • Care for the patients in POCU/OR/PACU
  • Evaluated patients recovering from surgeries and coming out of anesthesia.
  • Administered medications to manage progression of anesthesia medications, deal with side effects and promote recovery.
  • Employed nursing best practices and clinical judgment to continuously evaluate patients' progress and employed intervention to achieve desired outcomes.
  • Monitored patient pain levels and administered medication to diminish patient discomfort.
  • Utilized effective communication skills to educate patients and family members on side effects from both surgery and anesthesia.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Monitored vital signs, administered injections, and provided assistance with medical procedures.
  • Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
  • Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
  • Provided patient care and education to patients with chronic illnesses.
  • Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
  • Demonstrated ability to work independently as well as collaboratively within a team environment.
  • Evaluated effectiveness of interventions through ongoing assessment of patient responses.
  • Utilized critical thinking skills to assess clinical situations quickly and accurately.
  • Documented patient progress notes accurately and efficiently in the electronic medical record system.
  • Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
  • Provided emotional support and comfort to families during difficult times.
  • Assisted physicians during examinations or surgical procedures.

Assistant Manager

Loyoal Ambulatory Surgery Center
Oakbrook Terrace, IL
01.2024 - 11.2024
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Established processes for monitoring customer satisfaction levels.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Implemented quality control measures to uphold company standards.
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of project personnel.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Produced thorough, accurate and timely reports of project activities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Analyzed business performance data and forecasted business results for upper management.
  • Proposed or approved modifications to project plans.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Created and managed budgets for travel, training, and team-building activities.

Case Manager

Resilience Home Health
Aurora, IL
01.2018 - 06.2019
  • Field nurse case manager, IV, piccline care, TPN, wound care, all surgery post care i.e. post CABG care, education on disease process and medications, PT/INR management, supervise CNA, follow up care for patient post hospital/rehab episode.
  • Reviewed effectiveness of treatment for individual and family situations.
  • Collaborated with various healthcare providers to facilitate delivery of services.
  • Reviewed and recorded progress of patients.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources.

Staff Nurse II Surgery

Edward Hospital - Main Campus
Naperville, IL
10.2016 - 12.2017
  • Care for patients in POCU/OR/PACU.

Coordinator Ambulatory Surgery Center

Lutheran General Hospital
Park Ridge, IL
04.2013 - 10.2016
  • Successfully managed the activities of 35 team members in multiple locations(POCU, OR, PACU)
  • Monitored the daily activities of 8 operating rooms, as well as POCU and PACU, provide support as needed.
  • Recruited, managed and mentored new staff and current staff.
  • Created training manuals targeted at resolving patient issues such as service recovery.
  • Reduced amount of employee overtime by making frequent rounds assessing number of cases still going and by effectively delegating tasks.
  • Developed, implemented and monitored programs to maximize customer satisfaction; ex. Planned and Executed On Time Start Project successfully.
  • In conjunction with ASC Manager, Provided detailed monthly departmental reports and updates to Director of Surgery and effectively managed departmental expenses to stay within allocated budget.
  • Addressed negative customer feedback immediately.
  • Developed and implemented policies, procedures and process improvement.
  • Recommended suggestions to existing methods to increase the productivity, efficiency and responsiveness for patient/staff/surgeons satisfaction.
  • Effectively communicated with team members to maintain clear defined expectations.
  • Managed 35-40 surgical cases daily/600 a month.
  • Filled in as staff nurse in POCU, OR, and PACU when necessary, also fulfill manager's duties/task in her absence.
  • Improved research-based approaches through participation in research and evidence-based clinical audits.
  • Interviewed applicants and made recommendations for new hires.

Team Leader for Ortho/Neuro/Spine

Lutheran General Hospital
Park Ridge, IL
05.2006 - 04.2013
  • Successfully build spine team for growing number of spine surgeons and complex spine cases.
  • Provide extensive spinal education to staff and physicians on updated care and procedures.
  • Implement new course layout of spine training for new staff/new spine team member.
  • Instrumental with purchase of new spine equipment such as the O-arm, benefiting the patients.
  • Lead Nurse on Clinical trials for spine deformities with instrumentation and implants.
  • Meet and recruit new spine surgeons to increased case volume and increased revenue for surgical services.
  • Major contribution to cost effectiveness with reviewing incoming new products and corresponding with surgeons before usage in surgery.
  • Interviewed, hired and trained new quality customer service representatives.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.

STAFF NURSE

Lutheran General Hospital
Park Ridge, IL
02.2002 - 05.2006
  • Circulate and scrub all cases.
  • Built relationships with pre- and post-surgical patients through compassionate approach and positive attitude.
  • Reported issues or unusual occurrences to charge personnel to act as patient advocate.
  • Observed surgical procedures to closely monitor patient and quickly assist physician with potential complications or additional needs.
  • Transported patients to holding area to prepare for operating procedures.
  • Maintained aseptic environment to prevent patient infections or other unwanted outcomes.
  • Informed patients, family members and caregivers of physician instructions for post-operative at-home care.
  • Accessed patient medical history, current medications and pre-procedure instructions to confirm adherence and respond to questions.

Education

Master of Science - Nurse Educator

University of North Carolina At Wilmington
Wilmington, NC
05-2020

BSN - NURSING

Lewis University
Romeoville, IL, United States
01.2009

Associate's Degree - NURSING

Oakton Community College
Des Plaines, IL, United States
01.2000

Skills

  • Client-focused care in POCU, PACU, and OR
  • Surgical proficiency across specialties
  • Computer literacy
  • Training and mentoring staff
  • Policy and procedure development
  • Multi-task management
  • Attention to detail
  • Customer and staff satisfaction
  • Service recovery strategies
  • KRA improvement initiatives
  • Annual staff reviews
  • Staff scheduling and assignments
  • Charge nurse responsibilities in OR and outpatient surgery
  • Strong rapport with surgeons, patients, and staff
  • Quality assurance practices
  • Organizational skills

Awards

Member, AORN and ANA (2007 - present), President, Vendor Fair (2010), CEU champion, Resources for RN/CST CEU (2007-2013), Lead Infection Control Nurse, Analyzed data for Decreasing Surgical Site Infection (2010-2013), Chairman, Staff Holiday Call/ Work Schedule (2007-2013), Radiation Safety Lead, Surgical Services (2010-2013), Chairman, Satisfaction Committee (2008-2013), Lead Mentor, New Surgical Staff and Experience Surgical Staff, Educator, New Equipment/Practice Change/New Policy and Procedure, BSL, ACLS, PALS 9/28/24-9/28/2026, CNOR: CERTIFIED NURSE OPERATING ROOM CCI 2007 Renewal 2022-2027

RNFA: REGISTERED NURSE FIRST ASSIST NIFA

References

References available upon request.

Timeline

Assistant Manager

Loyoal Ambulatory Surgery Center
01.2024 - 11.2024

Registered Nurse, PCOU/PACU/OR

Oakbrook surgical Centre
02.2020 - Current

Case Manager

Resilience Home Health
01.2018 - 06.2019

Staff Nurse II Surgery

Edward Hospital - Main Campus
10.2016 - 12.2017

Coordinator Ambulatory Surgery Center

Lutheran General Hospital
04.2013 - 10.2016

Team Leader for Ortho/Neuro/Spine

Lutheran General Hospital
05.2006 - 04.2013

STAFF NURSE

Lutheran General Hospital
02.2002 - 05.2006

Master of Science - Nurse Educator

University of North Carolina At Wilmington

BSN - NURSING

Lewis University

Associate's Degree - NURSING

Oakton Community College

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