Keocia Perry
Allen,TX
Summary
Demonstrated expertise in team leadership and development. Performance-oriented and accomplished President offering proven operations management and strategic planning. Successful background building and leading results-driven teams to meeting and exceed business targets. Solid human resources and business management expertise.
Overview
3
3
years of professional experience
Work History
Diversity Trainer
Immigration & Customs Enforcement
09.2023 - Current
- Encouraged open dialogue between staff members from different backgrounds by facilitating conversations around difficult subjects like privilege and microaggressions.
- Established objectives for each training session and determined methods to evaluate effectiveness of the program.
- Developed and implemented diversity training programs for staff members.
- Organized workshops to ensure employees understand the importance of inclusivity in the workplace.
- Developed instructional materials and activities to align with established learning objectives.
- Collaborated with subject matter experts to create content that is engaging, accurate, and compliant with standards.
President
Keocia Services LLC
Allen, TX
11.2020 - Current
- Organized and facilitated board meetings, strategic planning sessions, and annual conferences.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
- Analyzed financial statements and forecasts to improve programs, performance and policies.
- Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
Healthcare Customer Service Trainer
Veterans Affairs
MONTROSE, NY
06.2023 - 07.2023
- Designed and developed training materials for new employees in the organization.
- Provided feedback on employee performance based on observed results during training sessions.
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
- Documented all training activities including attendance records, feedback forms, surveys.
- Provided guidance to customer service staff in resolving complex customer service issues.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Trained new customer service representatives on product knowledge and customer service skills.
- Developed processes for customer service operations to ensure consistency in customer service delivery.
Education
Bachelor of Science - Arts And Entertainment Management
Full Sail University
Winter Park, FL05-2016
Skills
- Organizational Development
- Account Acquisition
- Process Improvement
- Strategic Planning
- Risk Management
- Project Management
References
References available upon request.
Timeline
Diversity Trainer
Immigration & Customs Enforcement
09.2023 - Current
Healthcare Customer Service Trainer
Veterans Affairs
06.2023 - 07.2023
President
Keocia Services LLC
11.2020 - Current
Bachelor of Science - Arts And Entertainment Management
Full Sail University
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