Keoka Harris
Josephine
Summary
Detail-oriented professional with expertise in administrative support and onboarding facilitation. Proven track record in coordinating executive meetings and managing office communications, leading to enhanced organizational efficiency. Strong ability to foster team collaboration and streamline processes.
Overview
22
22
years of professional experience
2
2
Certifications
Work History
Trainer
BroadPath Healthcare
Dallas
09.2022 - Current
- Conducted training sessions on healthcare compliance and best practices for staff.
- Developed comprehensive training materials to improve understanding of policies.
- Facilitated onboarding and orientation processes for new hires effectively.
Technical Support Representative
Iqor
Richardson
12.2013 - 08.2022
- Delivered technical assistance for customer inquiries through phone and chat.
- Troubleshot software and hardware issues to enhance customer satisfaction.
- Resolved escalated service issues promptly to maintain customer loyalty.
Administrative Assistant
Bluegreen Vacations
Plano
09.2003 - 11.2013
- Coordinated meetings and prepared agendas for executive discussions.
- Managed office communications while maintaining organized filing systems.
- Facilitated onboarding processes for new employees to ensure seamless transitions.
Education
Bachelor of Arts - Criminal Justice
Keiser University
Fort Lauderdale, FL08-2023
Skills
- Training development
- Healthcare compliance
- Resource management
- Onboarding processes
- Policy writing
- Customer relationship management
Certification
TAL Healthcare Masters Trainer Certification
Timeline
Trainer
BroadPath Healthcare
09.2022 - Current
Technical Support Representative
Iqor
12.2013 - 08.2022
Administrative Assistant
Bluegreen Vacations
09.2003 - 11.2013
Bachelor of Arts - Criminal Justice
Keiser University