Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Keola Andaya

Honolulu,HI

Summary

Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Well-versed in hotel operations and guest account management. Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 20 years of guest service experience in hospitality industry. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Focused individual with proven experience transporting passengers between airports, hotels and businesses. Possesses excellent customer service skills, valid license and clean driving record. Committed to upholding highest safety standards while on job.

Overview

26
26
years of professional experience

Work History

Rideshare Driver

Uber
09.2016 - Current
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
  • Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Guest Service Agent/ Front Desk Clerk/ Bell Desk Clerk

RAMADA PLAZA WAIKIKI
03.2003 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
  • Assisted guests with luggage and provided directions to rooms to enhance customer service.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
  • Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Maximized revenue by upselling room upgrades and additional services.

Kitchen Helper

OLD SPAGHETTI FACTORY
02.2015 - 07.2016
  • Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
  • Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
  • Ensured compliance with health regulations by maintaining proper food handling techniques and sanitation procedures during all tasks.
  • Optimized workflow in the kitchen by effectively juggling multiple responsibilities under high-pressure situations, resulting in smooth operations.
  • Expedited food service by efficiently assembling dishes according to presentation standards, enhancing overall dining experience.
  • Assisted chefs with various cooking tasks, contributing to the creation of diverse and delicious menu items for satisfied patrons.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.

Legal Messenger/Delivery Courier

Rainbow Courier
01.1998 - 12.2001
  • Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
  • Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.
  • Facilitated smooth pickups from multiple locations within designated timeframes, optimizing route planning.
  • Documented details about delivery times, problems and special circumstances.
  • Cultivated positive working relationships with clients through professional communication and prompt service.
  • Streamlined delivery routes for increased efficiency and reduced fuel costs.

Education

High School Diploma in General Studies -

MILILANI HIGH SCHOOL
Mililani, HI

Skills

  • Listening Skills
  • Writing and verbal communication
  • Check-in and Check-out Procedures
  • Administrative Skills
  • Patience and composure
  • Hospitality services
  • Cash Management
  • Guest complaint resolution
  • Local attraction knowledge
  • Passenger transportation
  • Customer Service
  • Punctuality
  • Customer Engagement
  • Time Management
  • Dependable and reliable
  • Effective communication skills

References

Available upon request

Timeline

Rideshare Driver

Uber
09.2016 - Current

Kitchen Helper

OLD SPAGHETTI FACTORY
02.2015 - 07.2016

Guest Service Agent/ Front Desk Clerk/ Bell Desk Clerk

RAMADA PLAZA WAIKIKI
03.2003 - Current

Legal Messenger/Delivery Courier

Rainbow Courier
01.1998 - 12.2001

High School Diploma in General Studies -

MILILANI HIGH SCHOOL

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Keola Andaya