Keola Toyama
San Antonio,TX
Summary
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Senior Technician
Valvoline Instant Oil
04.2020 - Current
- Completed preventive maintenance on set schedules.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Installed new systems and parts with efficient approach.
- Performed evaluations of equipment performance to optimize productivity.
- Drafted preventive maintenance schedule to support equipment longevity.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Maintained compliance with regulatory standards and safety requirements.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Tracked and recorded parts and labor costs related to each service call.
Technician
Jiffy Lube
07.2019 - 02.2020
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Maintained compliance with regulatory standards and safety requirements.
- Organized work to meet demanding production goals.
Assistant Teacher
Behlau Elementary School
08.2016 - 08.2019
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised recess, lunch and daily student intake and dismissal.
- Provided one-on-one and group-based learning support focused on student progress.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Assisted in implementation of new learning tools, systems and materials.
- Worked with teacher and administrators to enforce school policies and procedures.
Assistant
Bill Malloy
02.2009 - 08.2016
- Assisted in renovations by removing refuse, performing light demolition and painting and installing sheetrock.
- Worked alongside contractor to establish timelines for constructions projects and provided quality and cost control on various projects.
- Positioned and held lumber, timber and paneling in place to prepare for cutting and fastening.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Worked on sites, installing roofs and other exterior components.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
Sales Representative
AT&T Mobility
02.2012 - 06.2016
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Barista Trainer
Target/Starbucks
07.2011 - 12.2014
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Trained new employees in groups and in one-on-one scenarios.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Barista
Booksamillion
06.2008 - 06.2010
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
High School Diploma -
John Paul Stevens
San Antonio06.2008
Skills
- Vehicle Inspection and Maintenance
- Diagnostic Skills
- Troubleshooting and Resolution
- Customer Experience
- Maintaining Clean Work Areas
- Safety Awareness
- Conflict Resolution
- Restocking
- Instructing
- Critical Thinking
Timeline
Senior Technician
Valvoline Instant Oil
04.2020 - Current
Technician
Jiffy Lube
07.2019 - 02.2020
Assistant Teacher
Behlau Elementary School
08.2016 - 08.2019
Sales Representative
AT&T Mobility
02.2012 - 06.2016
Barista Trainer
Target/Starbucks
07.2011 - 12.2014
Assistant
Bill Malloy
02.2009 - 08.2016
Barista
Booksamillion
06.2008 - 06.2010
High School Diploma -
John Paul Stevens
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