Keomara Moret
Winder,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Veterinary and Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Veterinary Technician Assistant/CSR
Ivy Hill Animal Hospital
Duluth, GA
09.2016 - 02.2020
- Provided professional, efficient and compassionate medical treatments to pets at all times, including performing or preparing procedures with licensed veterinarians in practice
- Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management
- Ensured safety of pet, clients, and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms, and labs
- Conducted laboratory tests, including phlebotomy, prepared tissue samples for testing and performed urinalysis and blood counts
- Delivered exceptional customer service to every client by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Veterinary Technician Assistant
Best Friend Veterinary Hospital
Braselton, GA
02.2015 - 02.2016
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures
- Processed new patients and updated client records with key information using Petware, a proprietary veterinary software
- Aided with routine diagnostic tests by running bloodwork and reading fecal test's
- Positioned animals for diagnostic imaging such as x-rays and scans
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors
Veterinary Technician
Banfield Pet Hospital
Suwanee, GA
01.2005 - 01.2015
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions
- Helped large volume of clients and pets every day with positive attitude and focus on customer satisfaction
Cashier
Publix Supermarket
Lawrenceville, GA
09.1998 - 12.2004
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Resolved customer complaints and maintained clean and tidy checkout area
- Worked flexible schedule and extra shifts to meet business needs
Education
Bachelor of Science - Nursing
Brenau University
Gainesville, GACertified Office Assistant - Business Office Technology
Gwinnett Technical College
Lawrenceville, GA2002
Skills
- Flexible and Adaptable
- Self-Motivated
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Good listening skills
- Client Education
- Data Entry
- MS Office
- Proper Animal Restraint
- Digital Radiographs
- Laboratory Testing
- Medication Dispensing
Timeline
Veterinary Technician Assistant/CSR
Ivy Hill Animal Hospital
09.2016 - 02.2020
Veterinary Technician Assistant
Best Friend Veterinary Hospital
02.2015 - 02.2016
Veterinary Technician
Banfield Pet Hospital
01.2005 - 01.2015
Cashier
Publix Supermarket
09.1998 - 12.2004
Bachelor of Science - Nursing
Brenau University
Certified Office Assistant - Business Office Technology
Gwinnett Technical College
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