Keon Booth
El Paso,TX
Overview
6
6
years of professional experience
Work History
Orderly Room Manager
US Army
01.2021 - Current
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Designed electronic file systems and maintained electronic and paper files.
- Created PowerPoint presentations used for business development.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Managed day-to-day calendar for company's senior director.
- Properly routed agreements, contracts and invoices through signature process.
- Received and screened a high volume of internal and external communications, including email and mail.
- Managed daily office operations and maintenance of equipment.
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
- Teach incoming soldiers procedures of orderly room.
- Prepared company for inspections.
Chemical, Biological, and Radiological Specialist
US Army
07.2020 - Current
- Communicated with supervisors and other personnel to review and discuss process changes.
- Created powerpoint slides to educate soldiers on Chemical, Biological, Radiological and Nuclear material.
- Created documents and memos using various computer software including Microsoft Office products (i.e. Word, Excel).
- Followed all waste handling guidelines to minimize waste generation.
- Operated chemical processing equipment successfully while adhering to company standards.
- Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid any accidents.
- Calibrated chemical equipment to ensure optimal performance.
- Train military and civilian personnel on CBRN response operations.
- Operate and maintain CBRN detection and decontamination equipment
- Advised the Commander on contamination avoidance. protection, reconnaissance and decontamination operations.
Truck Driver Coordinator
Bob's Discount Furniture
12.2019 - 03.2020
- Met transportation service targets and delivered loads on time.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Motivated workers to exceptional performance through implementation of new strategies.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Customer Service Representative
Nordstrom
08.2017 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Physical Fitness Technician
Howard Community College
Columbia, MD12.2024
High School Diploma -
Reservoir High School
Fulton, MD05.2012
Skills
- Complex Problem-Solving
- Microsoft Excel
- Reading Comprehension
- Customer Experience
- Hazardous Materials
- Critical Thinking
- Typing Proficiency
- Customer Service
- Filemaker Pro
- Records Preparation
- Microsoft Outlook
- Attention to Detail
- Clerical Support
- Teamwork and Collaboration
Timeline
Orderly Room Manager
US Army
01.2021 - Current
Chemical, Biological, and Radiological Specialist
US Army
07.2020 - Current
Truck Driver Coordinator
Bob's Discount Furniture
12.2019 - 03.2020
Customer Service Representative
Nordstrom
08.2017 - 01.2020
Physical Fitness Technician
Howard Community College
High School Diploma -
Reservoir High School
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