Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Keon Boston

Lancaster,TX

Summary

At Fuel City, as Head Cashier, I spearheaded a team, enhancing productivity through comprehensive training and a team-oriented atmosphere. My adeptness in POS system implementation and cash handling accuracy significantly boosted transaction efficiency. Renowned for exceptional customer service and adaptability, I successfully managed high-traffic periods, ensuring customer satisfaction and streamlined operations.

Offering strong communication skills and genuine interest in customer service, eager to learn and develop in retail environment. Brings understanding of basic financial transactions and cash handling, along with commitment to accuracy and efficiency. Ready to use and develop organizational and problem-solving skills in Head Cashier role.

Developed skills in fast-paced retail environment, focusing on customer service and team leadership. Excel in managing transactions, resolving issues, and maintaining high standard of accuracy and efficiency. Seeking to leverage these transferrable skills while transitioning into new field.

Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.

Overview

1
1
year of professional experience

Work History

Head Cashier

Fuel City
12.2023 - 02.2025
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Educated employees on register use, merchandising, and customer service.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
  • Maintained stock to meet expected customer demand.
  • Oversaw implementation of new POS system, enhancing transaction efficiency.
  • Facilitated team-oriented atmosphere, encouraging open communication and mutual support among staff.
  • Collaborated with team members to maintain clean and organized checkout area, promoting positive shopping environment.

Education

Bachelor Of Business Administration And Management - Business

Texas College
Tyler, TX

Skills

  • Customer service
  • Positive attitude
  • Time management strength
  • Store opening/closing procedures
  • Multi-tasking skill
  • Employee training
  • Adaptability and dependability
  • Stock replenishment
  • Punctuality
  • Team leadership
  • Policy enforcement
  • Training and coaching
  • Workplace safety
  • Flexible schedule
  • Supply restocking
  • Cashier training
  • Drawer balancing
  • Transaction approvals
  • Price verification
  • POS system
  • New hire training
  • Returns processing
  • Equipment troubleshooting
  • Heavy lifting

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working

Timeline

Head Cashier

Fuel City
12.2023 - 02.2025

Bachelor Of Business Administration And Management - Business

Texas College
Keon Boston