Keon Bradsher
Winston-Salem,NC
Summary
Proven Desk Analyst II at HCTec and skilled Copier Technician, I excel in analytical thinking and team collaboration. Achieved process optimizations and efficiency improvements across sectors, leveraging expertise in SQL programming and effective communication. Recognized for enhancing customer satisfaction and operational excellence, I embody a blend of technical proficiency and leadership.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Desk Analyst II
HCTec
10.2024 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Maintained database systems to track and analyze operational data.
- Efficient in EPIC Hyperspace, SailPoint, ServiceNow, Citrix Enterprise, Citrix EPIC, SLHS Manage Machines, LogMeIn, ReadySet, and Microsoft Applications.
- Provided technical services to hospitals in Kansas City, MO.
- Served on two campaigns within HCTec, SLKC and BJC.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Devised and implemented processes and procedures to streamline operations.
Copier Technician and Assembler
Kelly Office Solutions
10.2023 - 10.2024
- Consistently exceeded performance targets set forth by management, earning recognition as one of the top technicians within the organization.
- Streamlined internal processes by creating and implementing workflow improvements that increased efficiency throughout the service department.
- Coordinated closely with other members of the service department to ensure seamless communication between teams when addressing complex problems or high-priority cases.
- Increased reliability of office equipment through regular preventative maintenance checks and updates.
- Maintained detailed records of all repairs, parts replacements, and maintenance tasks completed for each job.
- Served as a subject matter expert within the team, regularly offering guidance and advice to junior technicians on best practices and troubleshooting techniques.
- Collaborated with team members to complete complex repair jobs in a timely and efficient manner.
- Improved customer satisfaction by providing timely and efficient troubleshooting for copier malfunctions.
- Delivered comprehensive training sessions to new employees on proper usage techniques for optimal performance from copiers.
- Contributed to the development of training materials for new technicians, ensuring consistent quality service across the team.
- Reduced downtime for clients by quickly diagnosing and resolving technical issues with copiers.
- Managed inventory effectively to ensure all required parts were readily available for completing repair jobs in a timely manner.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
- Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
- Tested finished products to perform quality assurance and identify discrepancies.
- Gained expertise in operating multiple types of tools and machinery essential for efficient assembly processes, resulting in increased versatility within the role.
- Boosted team morale and productivity by supporting new and senior staff members in mastering assembly techniques.
- Inspected completed products to encourage quality and adherence to company standards.
- Trained new assembly personnel on proper use of equipment.
- Maintained detailed records of production and assembly processes.
- Utilized blueprints, schematics and diagrams to accurately complete tasks.
- Collaborated with team members to promptly complete tasks and maintain consistent workflows.
- Recognized and reported defective material and equipment to shift supervisor.
- Installed Fax Kits Type M52, Type M57, and Epson Super G3 to name a few.
- The first technician ever, within Kelly Office Solutions, to assemble an EPSON WF-C21000. No prior experience, utilized a complex manual to get the job done. Technicians within the company, where trained months later, on how to install and build one of these machines
- Assembled Bridge Units, Booklet Finishers, Internal Multifold Units, and Internal Finishers.
- Assembled Konica Minolta's (Bizhub), Epson’s, and Ricoh’s. Various makes and models.
- Became the new head software installer for the Winston-Salem location.
Education
Bachelor of Science - Journalism And Mass Communication
Appalachian State University
Boone, NC05-2022
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Team collaboration and leadership
- Attention to detail
- Documentation and reporting
- Excel proficiency
- Information gathering
- Project management
- Critical thinking
- Data research and validation
- Decision-making
- Data processing
- SQL and databases
- Root-cause analysis
- Workflow Analysis
- Issue identification
- System analysis
- Evidence-based decision making
- SQL programming
- Verbal and written communication
Certification
- CompTIA Certification ITF+
Timeline
Desk Analyst II
HCTec
10.2024 - Current
Copier Technician and Assembler
Kelly Office Solutions
10.2023 - 10.2024
- CompTIA Certification ITF+
Bachelor of Science - Journalism And Mass Communication
Appalachian State University
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