Keon Bradsher
Winston-Salem,NC
Summary
Dedicated professional, driven to find breaking news stories and deliver factual and engaging reports.
Overview
6
6
years of professional experience
Work History
Assembler at Kelly Office Solutions
Debbie's Staffing
Winston-Salem, NC
- Contract buyout from Kelly Office Solutions.
Service Desk Analyst II
HCTec
Winston-Salem, NC
- Primarily responsible for supporting IT customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment
- Customer Service and Communication skills are a must and critical to the success of this role
- Interact with customers to provide and process information in response to inquiries, concerns, and requests
- Gather customer's information and determine the issue by evaluating and analyzing the symptoms
- Deliver service and support to end-users, including via remote connection or over the Internet
- Research required information using available resources
- Follow standard processes and procedures
- Accurately processed and recorded call transactions using a computer and designated tracking software
- Organize ideas and communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled callbacks to customers where necessary
- Stay current with system information, changes and update
- Identifies troubleshooting techniques/step and documents all case information and updates as information becomes available via Healthy IT ticketing system
- Follows proper escalation procedures as defined by management
- Ensure customers receive prompt, accurate and courteous service
- Award-winning best-in-KLAS managed services assists with routine IT needs such as service desk, patient portal support, EHR application support, desktop/server/network management and IT security
Assembler at Kelly Office Solutions
Kelly Office Solutions
Winston-Salem, NC
10.2023 - 10.2024
- Assembled Printers and Copiers for office use.
- Installed Fax Kits Type M52, Type M57, and Epson Super G3 to name a few.
- The first within the whole company, to assemble an EPSON WF-C21000. No prior experience, utilized a complex manual to get the job done. Technicians within the company, where trained months later, on how to install and build one Of these machines
- Assembled Bridge Units, Booklet Finishers, Internal Multifold Units, and Internal Finishers.
- Assembled Konica Minolta's (Bizhub), Epson’s, and Ricoh’s. Various Models.
- Trained an employee, on the various manners of becoming an assembler.
- Became the new head software installer for the Winston-Salem location.
Writer/ Production Assistant
Up Late App State
Boone, NC
08.2018 - 12.2022
- Wrote and assisted in writing various scripts for the show.
- Produced skits.
- Directed skits.
- Assisted in winning various BEA Awards in 2019, NYC.
- Assisted in finding talent to help produce shows.
- Sought after local talent to cast for roles.
- Utilized Microsoft Excel to create a shot list.
- Utilized Adobe Applications and various forms of electronic equipment.
- Pursued and developed stories independently and for assignment, covering a wide range of topics including sports, history and politics.
Production Technician
APP TV
Boone, NC
08.2020 - 05.2021
- News segments for, “The A Game.”
- Wrote renditions of news pieces to be aired.
- Directed news pieces for myself and colleagues.
- Wrote news articles on local businesses around Blowing Rock.
- Sought after stories to use in news pieces, putting in work on the ground.
- Assisted in winning numerous BEA Awards in 2020, Las Vegas.
Sales Representative
Belk
Boone Mall, Boone, NC
09.2019 - 03.2020
- Created a monthly calendar for planned sales calls.
- Promoted sales events on my college campus.
- Met sales goals, while exceeding monthly review expectations.
- Coordinated restocking of the sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
Education
B.A. - Journalism
Appalachian State University
Boone, NCSkills
- Microsoft Applications
- Adobe Applications
- Familiar with SQL databases
- Effective Communicator
- Quick learner
- Time management
- Organization
- Newswriting
- Photojournalism
- Investigating
- Story pitching
- Communication
- AP editing knowledge
AWARDS and ACCOLADES
2018- Member of the National Honor Society., 2018- Member of the Appalachian State Multicultural Center (MCC)., 2019- Appalachian State University Broadcast and Media group., 2022- Appalachian State University Alumni Association., 2023- Arts Council Representative., 2023- I lead my department to have the highest percentage of Arts Council Pledges within the company.
Timeline
Assembler at Kelly Office Solutions
Kelly Office Solutions
10.2023 - 10.2024
Production Technician
APP TV
08.2020 - 05.2021
Sales Representative
Belk
09.2019 - 03.2020
Writer/ Production Assistant
Up Late App State
08.2018 - 12.2022
Assembler at Kelly Office Solutions
Debbie's Staffing
Service Desk Analyst II
HCTec
B.A. - Journalism
Appalachian State University