Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Keon Eakles

Dallas,TX

Summary

History of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Churches Fried Chicken
08.2022 - 05.2024
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
  • Taught staff upselling techniques to meet revenue targets.
  • Reinforced rules to promote superior employee performance.
  • Monitored security and enforced loss prevention strategies during shift.
  • Coordinated shift workers for inventory receiving, auditing, and restocking.
  • Planned and managed resources to consistently meet production, quality, and cost goals.
  • Recruited, hired, and mentored new team members, working closely with human resources department.
  • Identified inefficiencies in production process and used lean manufacturing methodologies.
  • Complied with company safety procedures, policies, and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.

Security Officer

T Force Private SecurityService
12.2018 - 05.2021
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Monitored premises and recorded activity in daily officer reports.
  • Verified photo IDs and tickets to allow guests passage.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Safeguarded entrances using scanning equipment to keep lines moving.
  • Worked with local and federal law enforcement agents to apprehend suspicious individuals.
  • Provided security presence for large events with thousands of attendees.
  • Immediately reported safety hazards for remediation response.

Sales Associate

Khols
02.2016 - 05.2018
  • Operated cash register, collected payments, and provided accurate change.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Obtained signatures for financial documents and internal and external invoices.
  • Worked with fellow sales team members to achieve group targets.
  • Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
  • Answered customer questions, shared product knowledge and researched pricing and availability.
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
  • Conferred with customers to understand needs, recommend products and solve after-sale issues.
  • Helped customers to determine reasonable budget for products and services, highlighting utility of products and convenience and economy of use.

Education

GED -

GED iN GED
06.2003

Skills

  • Coordinating Daily Operations
  • Continuous Improvement
  • Verbal and Written Communication
  • Staff Supervision
  • Shift Scheduling
  • Customer Service
  • De-escalation Techniques
  • Creative Problem Solving
  • Upselling Products and Services
  • Customer Retention Strategies
  • Efficient and Detail-Oriented
  • Order and Refund Processing
  • Upbeat and Positive Personality
  • Call Controlling
  • Resolving Issues
  • Interpersonal Skills
  • Quality Assurance Controls
  • Data Gathering
  • Performance

Timeline

Assistant Manager

Churches Fried Chicken
08.2022 - 05.2024

Security Officer

T Force Private SecurityService
12.2018 - 05.2021

Sales Associate

Khols
02.2016 - 05.2018

GED -

GED iN GED

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Keon Eakles