Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keon Jones

Denton,TX

Summary

Skilled automotive repair professional with a solid history of success working on both domestic and import vehicles. Competent in locating problems and performing timely, accurate repairs. Offering several years in the field and a hardworking, reliable nature. Skilled professional demonstrates abilities in troubleshooting and fixing problems within all vehicle systems. Adept at working quickly and accurately to repair, replace, or refurbish components. Proficient in maintaining records, updating logs and training employees. Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge. Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Experienced retail management professional with solid record of accomplishment in increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement and delivery of exceptional customer service to every guest. Natural leader and analytical problem-solver ready to take on any store challenge. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Dependable professional offering experience in managing inventory, teams and projects. Natural people person successful at building connections with staff, customers, and fellow managers to enable remarkable gains. Sets performance goals for associates and holds associates accountable through ongoing and consistent coaching.

Overview

7
7
years of professional experience

Work History

Tear Down Mechanic

bpaero
Euless, TX
07.2023 - 08.2024
  • Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
  • Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
  • Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.
  • Maintained accurate records of work performed in accordance with company standards.
  • Provided estimates for labor costs associated with repair projects prior to commencement of work.
  • Assisted fellow mechanics when necessary during complex repairs.
  • Adhered strictly to safety requirements when operating machinery or handling hazardous materials.
  • Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
  • Researched parts availability from vendors in order to complete repairs efficiently.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Executed preventive and corrective maintenance on work trucks and other vehicles.
  • Examined loose bolts and specified safety devices on vehicles and made adjustments.
  • Diagnosed and repaired vehicles during road call situations.
  • Connected electrical wiring to control panels and electric motors.
  • Engaged with customers to determine automotive requirements and communicate vehicular defects or problems.
  • Leveraged diagnostic tools and equipment to identify vehicle issues.
  • Completed required paperwork and delivered to customer.
  • Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.

Front End Supervisor

Albertsons
Colleyville, TX
07.2018 - 03.2022
  • Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
  • Maintained accurate records of inventory, sales, and employees.
  • Trained new employees in customer service techniques and store policies.
  • Organized staff schedules to maximize efficiency while minimizing labor costs.
  • Monitored cash register transactions to ensure accuracy and compliance with company policies.
  • Resolved customer complaints in a professional manner.
  • Supervised the proper maintenance of all equipment used at the checkout area.
  • Provided excellent customer service by assisting customers with their needs or inquiries.
  • Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
  • Assisted management team in developing operational strategies that improved overall store performance.
  • Reviewed employee timecards for accuracy and approved payroll submissions accordingly.
  • Established key performance indicators for front end personnel and monitored progress against them regularly.
  • Analyzed sales data from various sources to identify trends in customer behavior and purchasing patterns.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Managed customer complaints and rectified issues to complete satisfaction.

Cashier

Albertsons
Colleyville, TX
06.2017 - 03.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Education

High School Diploma -

Colleyville Heritage High School
Colleyville, TX
05-2022

Skills

  • Hand and power tools
  • Inventory Management
  • Work Order Management
  • Mechanical Systems
  • Component Repairs
  • Cash Handling
  • Drawer balancing
  • Payment Collection
  • POS Systems
  • Customer Assistance
  • Customer Service
  • Staff Training
  • Payment Processing
  • Returns processing
  • Cash Register Operation
  • Sales expertise
  • Staff Mentoring
  • Order Verification
  • Troubleshooting
  • Hydraulic Repair
  • Workplace Safety
  • Grease and Lubricant Application

Timeline

Tear Down Mechanic

bpaero
07.2023 - 08.2024

Front End Supervisor

Albertsons
07.2018 - 03.2022

Cashier

Albertsons
06.2017 - 03.2022

High School Diploma -

Colleyville Heritage High School
Keon Jones