Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Keon Kelly

Houston,TX

Summary

Seasoned Operations /HR professional with forward-thinking, adaptable and detail-oriented approach to meeting employer requirements. Well-versed in job boards and online recruiting techniques. Exceptional gifts in problem resolution and highly skilled in maximizing resources.

Overview

17
17
years of professional experience

Work History

Human Resources Manager - Talent Acquisition

Post Acute Medical
04.2022 - Current
  • Assist with all HR Generalist responsibilities as needed.
  • Manage 30-50 open requisitions consisting of administrative, clinical, management, accounting/finance, IT, and executive roles.
  • Oversee Talent Acquisition team of 3 to ensure efficient turn around and placement on all requisitions.
  • Staffed 15 facilities consisting of 35 requisitions in under 60 days.
  • Implemented improvements to reduce company outsourcing costs.
  • Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
  • Developed and maintained strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results.
  • Sourced and screened candidates for clinical, executive, ,provider roles and worked with hiring managers to coordinate interviews, offers and onboarding.
  • Assisted with all other HR functions (Payroll, Employer/Employee Relations, Training and Development.) as needed to support the department.

Practice Administrator/HR Manager

United Memorial Medical Center
04.2021 - 03.2022
  • Direct oversight of Multi-Specialty Practice (Primary Care, Pain Management, Ortho, Endocrinology, Wound Care, and Cardiology).
  • Employer/employee relations management
  • Oversight of talent acquisition team and initiatives.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
  • Coordinated employee placements and administration.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Verified applicant references and employment details.
  • Supervised a team of 75+ employees that consisted of managers, support staff, nurse practitioners, medical doctors, maintenance staff, and housekeeping.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Processed bi-weekly payroll.
  • Kept records of expenses and monitored budget while recommending opportunities for cost savings.
  • Communicated with doctors, nurses, patients and other employees to identify and resolve day-to-day operational issues.
  • Review and negotiate insurance contracts for provider services as well as handle the credentialing and licensing renewals.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Monitored patient census to maximize productivity while ensuring quality patient care.
  • Diminished financial discrepancies and managed monetary transactions.
  • Quality control reporting including HEDIS measures.


HR Talent Manager/Operations Director

Venuvi Services
10.2018 - 04.2021
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budget.
  • Direct oversight of 50+ employees.
  • Streamlined talent acquisition initiatives for the organization .
  • Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
  • Coordinated schedules to arrange executive level interviews with applicants.
  • Emphasized job benefits and perks to applicants to improve organization's attractiveness.
  • Advertised job opportunities on social media platforms and job boards.
  • Coordinate all physician training and compliance initiatives.
  • Counseled committees and department heads regarding compliance risks and standards.
  • Maintained up-to-date on business operations as well as positive and negative impacts.
  • Managed company operations, including payroll, staff hiring, training, development, scheduling, verifications, authorizations, and supervision.
  • Solved customer concerns and complaints quickly and effectively to drive outstanding customer service rates.
  • Exceeded company production objectives while maintaining focus on quality.
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Developed succession plans and promotion paths for all staff.
  • Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
  • Participated in billing reconciliation meetings to ensure maximum revenue and timely reimbursement.
  • Provider credentialing and licensing renewals.

Practice Administrator

USPS Pain & Spine Hospital
01.2018 - 09.2018
  • Collaborated with 20 Physician and Mid-level providers to ensure overall success of the practice.
  • Assisted with provider recruiting for MDs, NPs, PAs, and anesthesia providers.
  • Provider relations liaison between ancillary services and physicians.
  • Point of contact for all provider related concerns and identifying any workflow opportunities for improvement.
  • Assisted Chief of Staff with all provider counseling and financial sessions.
  • Provided leadership in developing, planning, and implementing business plans to physicians.
  • Developed and maintained clinic and facility schedules in order to optimize operations and business productivity.
  • Informed board about projected financial status, be it negative or positive.
  • Enhances operational effectiveness, emphasizing cost containment without jeopardizing important innovation or quality of care.
  • Assists Physicians with responding to any TMB/Regulatory complaints.
  • Managed 150 clinical and support staff while maintaining high level of staff morale and professionalism.
  • Monitored unit budget to ensure financial objectives were met.
  • Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
  • Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
  • Maintained all confidential personnel files, license and CPR compliance records.
  • Oversaw financial operations, producing invoices, processing payments and preparing deposits.

Regional Operations Manager/Human Resources Manager

US Pain & Spine Hospital
04.2013 - 01.2018
  • Oversaw daily operations for 8 Hospital Outpatient Clinic locations (PCP/Wellness, Ortho Spine, Pain Management), including direct oversight of on-site managers.
  • Direct administrative oversight of mid-level providers (Nurse Practitioners/Physician Assistants).
  • Responsible for talent acquisition for all open clinic positions ranging from entry level to provider level.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Had primary responsibility for clinical operations in terms of appropriate usage of ancillary services, staffing levels, schedules, performance evaluations, corporate compliance, and inventory control.
  • Member of the compliance committee for Joint Commission and quality control measures for all Hospital Outpatient Clinics.
  • Physician Credentialing.
  • Manages personnel coverage during personnel shortages and increased demands for support.
  • Provided guidance on policies and procedures to harmonize responses to complainants and ensure appropriate investigation and resolution of grievances.
  • Project manager for all pilot programs for existing and new ancillary services interfaces and roll outs.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.


Office Manager/Human Resources Supervisor

HBO2WORKS
05.2009 - 01.2013
  • Assisted the CEO/COO and Medical Director with daily administration work by maintaining schedules, employee files, physician billing, as well as supervise daily functionality of the facility.
  • Responsible for full cycle recruiting efforts for the organization.
  • Conducted employment interviews, performance reviews, and orientation of staff.
  • Joint Commission Readiness committee member.
  • Supervised hyperbaric technician's daily functions to ensure consistency and patient care protocols.
  • Responsible for assisting with quality assurance, ancillaryz services, quality assurance programs and patient care protocols.
  • Prepares and submits bi-weekly payroll.
  • Coordinated on-boarding process for new hires (I-9, Medical Benefits, Drug Screenings, etc.).
  • Overseer of eligibility and insurance benefit verification.

Business Development Support Assistant

Gilbane Building Company
08.2006 - 04.2009
  • Worked closely with Business Development Managers to respond to Request for Qualifications and Proposals on multi-million dollar construction projects.
  • Graphically designed proposals and presentation materials for responses to multi-million dollar projects.
  • Managed the administrative assistant to ensure the readiness of resumes for the proposals.
  • Maintained the region's project database, including assurance that the project information is Up-to-date with client contact, reference information, consultant contact, etc.
  • Initiated negotiations with vendors to meet budget requirements.

Education

Associate of Business Management/ Human Resources -

Houston Community College
Houston, TX
04.2023

Certificate - Human Resources

Insperity
Kingwood, TX
2013

Diploma -

Elkins High School
Sugar Land, TX
2006

Skills

  • Team Building
  • Employer/Employee Relations
  • Hiring and recruitment
  • Profit improvements / Revenue Management
  • Process improvements
  • Cost reduction strategies
  • Project Management

Timeline

Human Resources Manager - Talent Acquisition

Post Acute Medical
04.2022 - Current

Practice Administrator/HR Manager

United Memorial Medical Center
04.2021 - 03.2022

HR Talent Manager/Operations Director

Venuvi Services
10.2018 - 04.2021

Practice Administrator

USPS Pain & Spine Hospital
01.2018 - 09.2018

Regional Operations Manager/Human Resources Manager

US Pain & Spine Hospital
04.2013 - 01.2018

Office Manager/Human Resources Supervisor

HBO2WORKS
05.2009 - 01.2013

Business Development Support Assistant

Gilbane Building Company
08.2006 - 04.2009

Associate of Business Management/ Human Resources -

Houston Community College

Certificate - Human Resources

Insperity

Diploma -

Elkins High School
Keon Kelly