Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keon Matheson

New Britain

Summary

Skilled mobile sales pro with extensive phone knowledge and excellent in client relations. Dedicated person with the intention of using my skills and knowledge to benefit the company. The ability to drive sales and meet goals while building rapport with customers. Enjoy figuring out customers’ needs and satisfying them. Friendly and outgoing with superior work ethic. Eager to expand my knowledge and gain new skills, therefore seeking a position in a company with growth potential.

Overview

10
10
years of professional experience

Work History

Merchandiser

Macy's
11.2015 - 08.2016
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.

Sales Consultant

AT&T Authorized Dealer
10.2016 - 12.2017
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Participated in promotional events to engage potential customers and showcase store offerings.
  • Analyzed sales data to optimize strategies for reaching target demographics more effectively.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.

Wireless Sales Expert

Apple
06.2018 - 10.2018
  • Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
  • Promoted add-on services such as insurance plans, device protection programs, and financing options for increased sales opportunities.
  • Monitored facility to provide clean, organized shopping experience.
  • Promoted quality customer service by executing follow up procedures.
  • Participated in sales initiatives with promotions and trends to boost revenues.
  • Evaluated consumer wireless usage and detailed current promotions and services to fit needs.
  • Leveraged exceptional communication skills to establish trust with diverse clientele seeking wireless solutions that fit their lifestyles.

Sales Consultant

AT&T
12.2018 - 03.2019
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Responded to telephone and in-person requests for information.
  • Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Maximized customer retention by resolving issues quickly.
  • Achieved or exceeded company-defined sales quotas.

Sales Consultant

Sprint
04.2019 - 11.2019
  • Deliver outstanding customer service
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.

Assistant manager

Cricket wireless
12.2019 - 04.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Industrial Cleaner

Express Employment Professionals
05.2022 - Current
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas using forklift.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Ensured smooth operation, conducting regular maintenance checks on Bobcat machinery and attachments.
  • Worked outside in all weather conditions.

Education

Advanced Cybersecurity

University of Phoenix
Tempe, AZ
07-2026

High School Diploma -

Newton High School
01.2015

Skills

  • Customer Service
  • Goal oriented
  • Performance analysis
  • Brand awareness
  • Problem-solving
  • Attention to detail
  • Strong communication and interpersonal skills
  • Risk assessment
  • Vulnerability assessment
  • Security operations center

Timeline

Industrial Cleaner

Express Employment Professionals
05.2022 - Current

Assistant manager

Cricket wireless
12.2019 - 04.2020

Sales Consultant

Sprint
04.2019 - 11.2019

Sales Consultant

AT&T
12.2018 - 03.2019

Wireless Sales Expert

Apple
06.2018 - 10.2018

Sales Consultant

AT&T Authorized Dealer
10.2016 - 12.2017

Merchandiser

Macy's
11.2015 - 08.2016

Advanced Cybersecurity

University of Phoenix

High School Diploma -

Newton High School

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