Summary
Overview
Work History
Education
Skills
Expertise
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KEON VINES

Arlington,TX

Summary

Driven, customer-centric business and human resources professional with 12+ years of in-depth experience in delivering profitable business administration and strategic human resource management. Proactive customer service professional with strong business acumen and a proven track record of success in streamlining processes, delivering company goals, and spearheading operational improvements. A respected leader who embodies the ability to listen, inspire, and influence others with creative ideas and turn those ideas into realistic action plans in a diverse environment to consistently meet business objectives. Commendable in human resource support providing leadership functions, quality recruitment support, staff retention, and effective employee training/mentoring, producing notable improvements. Systematic in implementing HR metrics across departments to enhance organizational precision and efficiency. Foster a responsive environment while applying mastery of industry compliance, contemporary best practices, and current employment laws.

Overview

17
17
years of professional experience

Work History

Store Leader

Kroger Store
10.2021 - Current
  • Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
  • Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
  • Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
  • Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
  • Elevated team performance with motivational approach and excellent training abilities.
  • Achieved sales targets consistently by motivating team members and creating a positive work environment.
  • Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
  • Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
  • Developed strong customer relationships by delivering exceptional service and personalized attention.
  • Managed budget allocation for store expenses while identifying cost-saving opportunities to boost profitability.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Recommended complementary purchases to customers, increasing revenue.

Operations Assistant Store Manager

Kroger Stores
08.2019 - 2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Prepared and delivered operational performance reports to inform management.
  • Assisted with preparation of operational reports, providing insights for strategic planning sessions.
  • Supported financial operations by processing invoices and payments, maintaining accurate budget records.
  • Streamlined office operations and reduced supply expenses by negotiating contracts with new vendors.
  • Managed inventory control, ensuring stock levels were maintained to support daily operations effectively.
  • Trained and supervised employees on office policies and procedures.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Completed point of sale opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Human Resource Assistant Store Manager

Kroger Stores
04.2017 - 08.2019
  • Support daily operations and ensure a high level of productivity to exceed sales targets while managing employment matters related to hiring and recruitment of the best talents.
  • Support and oversee the daily store operations and ensure a high level of productivity to meet all metrics and turnovers.
  • Implement strategies for product sales, marketing, customer service, merchandising, and inventory control.
  • Interpret human resources policies, procedures, laws, standards, or regulations to develop process improvement programs.
  • Conduct exit interviews and off-boarding of exiting employees and process letters for employment verification requests.
  • Boost sales as per the established metrics and enhanced the team's selling capabilities to support business growth.
  • Execute and implement corrective actions resulting from customer complaints and internally identified opportunities.

Merchandising Assistant Store Manager

Kroger Stores
04.2017 - 08.2019
  • Supported daily operations and ensured a high level of productivity with the focus in merchandising and management.
  • Ensured all displayed merchandise is up to the standard and easy for the customers and employees to enjoy the sale items.
  • Guaranteed the availability of adequate inventory in-store to satisfy product demands and varying customer requirements.
  • Established inventory parameters and observed inventory levels in order to identify possible product shortages.
  • Analyzed sales figures and market trends to anticipate product needs and maximize customers' interests.

Front End Leader

Kroger Stores
06.2013 - 04.2017
  • Administered and executed effective front of store processes that provide a world-class experience for the customers.
  • Delivered personalized service to ensure customers are provided the right solution to meet their needs.
  • Ensured all Standard Operating Procedures for transactions and interactions at the front of the store are followed.
  • Handled necessary authorizations and customer/employee resolutions at the front of the store and on the phone.

Floor Supervisor

Kroger Stores
04.2010 - 06.2013
  • Organized and controlled the front end, ensuring that every customer received excellent customer service.
  • Oversaw the Courtesy Clerks in actively maintaining shopping carts, baskets, garbage bins, washroom clean-up while assisting Cashiers with bagging as well as aided with questions and troubles that may arise within the day.
  • Initiated and generated reports of all scheduled cash-ins of cash registers as well as perform end of day cash count.
  • Resolved customer complaints while providing assistance with processing returns, service, and information.

Customer Service Booth Cashier

Kroger Stores
04.2010 - 06.2013
  • Provided information to customers, received customer's complaints, and resolved claims when possible.
  • Monitored checkout stations to reduce customer delay and called additional workers to stations for assistance if needed.
  • Accurately completed the daily cashier shift report while ensuring a clean and orderly working environment.

Cashier

Kroger Stores
08.2008 - 08.2010
  • Welcomed customers; answered their questions, helped them locate items, and provided recommendations on products.
  • Counted materials, merchandise, or supplies in stock, and reported discrepancies between physical and recorded counts.
  • Ensured prices and quantities are accurate, accepted payments, issued receipts, and compiled balance and cost reports.

Customer Service Clerk

Kroger Stores
01.2010 - 04.2010
  • Excelled in greeting and assisting customers by applying established best practices for outstanding customer service.
  • Expertly tabulated 'clean' running cash registers and accurately processed merchandise returns and exchanges.
  • Carefully handled cash intake, customer requests, proper checkout procedures, and strict inventory control.

Courtesy Clerk

Kroger Stores
07.2008 - 08.2008
  • Offered assistance throughout the entire store by answering any questions the customers have about prices and features.
  • Assisted customers with locating items at the store, and helped customers select merchandise based on their needs.
  • Arranged and efficiently bagged customer's products plus assisted them in transferring merchandise to their vehicles.

Education

Bachelor Of Business Administration And Management - Business Administration

Texas Southern University
Houston, TX

Bachelor Of Arts - Business Management

Southern New Hampshire University
Hooksett, NH

Skills

  • Adobe
  • Microsoft Office (Word, Excel, and PowerPoint)
  • Team management
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Friendly and positive
  • Team leadership
  • Store merchandising
  • Team building and leadership
  • Customer experience management
  • Employee training
  • Operations management
  • Team development
  • Stock replenishment
  • Documentation and reporting

Expertise

Well-versed with a strategic approach to the effective management of people and maximize their performance in an organization for the business to gain a competitive advantage., Developing business and management principles involved in strategic planning, administrative support, leadership technique, as well as coordination of people and resources. Achieve organizational objectives by engaging with customers and enhancing their experience while adhering to store's standards and guidelines., Nurtured staff's professional growth by consistently supervising, mentoring, teaching, and motivating diverse teams across fast-paced, complex environments. A dependable leader with high energy and a team-first attitude who is adept in organizing, coaching, and collaborating with associates and team members, providing clear direction, leveraging out-of-the-box thinking in solving complex problems, as well as innovating strategic initiatives to achieve goals., Proficient in promoting confidence and maintaining strategic business relationships, while interfacing positively with people of diverse backgrounds and cultures., Deploy superior product knowledge, effective sales and marketing techniques, stocking and replenishing functions, visual merchandising efforts, and successful team collaboration to boost business productivity.

Certificates Training

Food Handler Certification, 2017-04-01, Present

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Title: HUMAN RESOURCES & BUSINESS OPERATIONS MANAGER

Timeline

Store Leader

Kroger Store
10.2021 - Current

Operations Assistant Store Manager

Kroger Stores
08.2019 - 2021

Human Resource Assistant Store Manager

Kroger Stores
04.2017 - 08.2019

Merchandising Assistant Store Manager

Kroger Stores
04.2017 - 08.2019

Front End Leader

Kroger Stores
06.2013 - 04.2017

Floor Supervisor

Kroger Stores
04.2010 - 06.2013

Customer Service Booth Cashier

Kroger Stores
04.2010 - 06.2013

Customer Service Clerk

Kroger Stores
01.2010 - 04.2010

Cashier

Kroger Stores
08.2008 - 08.2010

Courtesy Clerk

Kroger Stores
07.2008 - 08.2008

Bachelor Of Business Administration And Management - Business Administration

Texas Southern University

Bachelor Of Arts - Business Management

Southern New Hampshire University

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