Keona Beamon
Birmingham,AL
Summary
Dynamic professional with a proven track record at UAB, excelling in customer service and relationship building. Demonstrated expertise in inventory management and complex problem-solving, enhancing operational efficiency. Recognized for maintaining high standards of accuracy and fostering strong client connections, contributing to improved service delivery and client satisfaction.
Overview
8
8
years of professional experience
Work History
DSH Associate
The Parts House
05.2025 - Current
- Provided customer service support by addressing inquiries and resolving issues to enhance client satisfaction.
- Executed data entry management tasks, ensuring accurate recording and maintenance of inventory records.
- Coordinated project activities to streamline operations and improve service delivery across departments.
- Communicated effectively with clients to understand their needs and provide tailored solutions.
- Collaborated with team members to enhance workflow efficiency and promote a positive work environment.
- Monitored inventory levels to ensure availability of parts and minimize delays in service delivery.
- Identified process improvement opportunities, implementing changes that increased operational efficiency.
- Facilitated communication between departments to ensure alignment on project goals and timelines.
Patient Access Service Representative
UAB
12.2023 - 07.2024
- Collaborated with medical staff to ensure timely referral coordination for patients requiring specialized services.
- Responded to patient inquiries regarding services, appointment details, and insurance coverage to enhance customer experience.
- Maintained up-to-date patient records by accurately entering demographic and insurance data into the management system.
- Verified patient insurance eligibility and benefits to streamline billing processes and minimize delays.
- Monitored compliance with healthcare regulations and internal policies to uphold standards of patient confidentiality.
- Provided support during peak times by managing high call volumes effectively and maintaining service quality.
Call Center Representative
AT&T Call Center
01.2020 - 11.2023
- Provided accurate information to customers regarding products and services, enhancing overall customer experience.
- Resolved customer complaints through effective communication and problem-solving techniques, ensuring satisfaction.
- Documented customer interactions meticulously in the database, maintaining data entry accuracy.
- Collaborated with team members to streamline call handling processes, improving overall efficiency.
- Participated in training sessions to enhance service techniques and product knowledge.
- Adapted to new software updates promptly, ensuring seamless transition during customer interactions.
- Maintained professionalism in high-pressure situations, ensuring calm communication with customers.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Call Center Representative
Verizon
10.2017 - 02.2023
- Utilized feedback collection processes to identify areas for improvement in service delivery.
- Assisted in onboarding new team members, sharing best practices for customer interactions.
- Conducted performance reporting activities to track individual and team metrics for continuous improvement.
- Employed system navigation proficiency to access customer accounts quickly, reducing wait times.
- Monitored call queues to ensure balanced workloads among team members, optimizing team performance.
- Handled multiple tasks efficiently during peak call times, ensuring prompt service delivery.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Warehouse Associate
Cardinal Health
10.2018 - 03.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Completed regular cycle counts to maintain accurate inventory records.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
Warehouse Associate
AmerisourceBergen
09.2017 - 10.2019
- Consistently lifted materials weighing as much as [Number] pounds.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Performed inventory control, such as counting, and stocking merchandise.
- Worked safely around moving machinery.
Education
High School Diploma -
Shades Valley
Birmingham, ALSkills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Complex Problem-solving
- Relationship building
- Oral communication
- Product knowledge
- Order fulfillment
- Inventory management
- Product merchandising
- Customer relationship management (CRM)
- Production support
- Problem-solving
- Multitasking and organization
- Problem-solving abilities
- Reliable and punctual
- Team collaboration
- Verbal and written communication
Timeline
DSH Associate
The Parts House
05.2025 - Current
Patient Access Service Representative
UAB
12.2023 - 07.2024
Call Center Representative
AT&T Call Center
01.2020 - 11.2023
Warehouse Associate
Cardinal Health
10.2018 - 03.2020
Call Center Representative
Verizon
10.2017 - 02.2023
Warehouse Associate
AmerisourceBergen
09.2017 - 10.2019
High School Diploma -
Shades Valley