Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keona Bell

Ola

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

UnitedHealthcare
06.2023 - 09.2025
  • Assisted customers by answering inquiries and resolving issues promptly.
  • Provided support in navigating product features and benefits effectively.
  • Learned company policies to deliver accurate information to clients.
  • Collaborated with team members to enhance overall customer satisfaction.
  • Engaged in ongoing training sessions to improve service skills and knowledge.
  • Conducted follow-ups on service requests to ensure resolution completeness.
  • Adapted quickly to changing environments and customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

Workforce Advantage Academy
Orlando, FL
05-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Salesforce

Timeline

Customer Service Representative

UnitedHealthcare
06.2023 - 09.2025

High School Diploma -

Workforce Advantage Academy

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