Keona Dunston
Little Elm,TX
Summary
Cargo handler with expertise in shipment inspection, cargo documentation, and warehouse operations. Proven commitment to safety and quality control in logistics processes. Ready to apply skills for significant contributions in the logistics sector.
Overview
7
7
years of professional experience
Work History
Cargo Handler
UPS
Grapevine, Texas
11.2024 - Current
- Efficiently loaded and unloaded cargo from delivery vehicles.
- Secured cargo and mail on pallets, ensuring stability for diverse aircraft configurations.
- Prepared documentation including manifests, bills of lading, invoices, and labels to support accurate shipment processing.
- Inspected shipments for damage and promptly reported any issues.
Customer Service Representative
Sitel
Little Elm, Texas
03.2022 - 03.2023
- Provided customer service by answering inbound calls, chats, and emails to enhance customer satisfaction.
- Assisted customers with inquiries and resolved issues efficiently.
- Resolved customer disputes by adjusting billing issues and processing refunds efficiently to maintain customer loyalty.
- Maintained comprehensive knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Security Professional
Allied Universal Security Services
Palmdale, California
07.2019 - 05.2021
- Accurately recorded data for incident reports to support investigations.
- Verified background information to ensure compliance with security standards.
- Processed identification badges for employees and visitors efficiently.
- Conducted regular patrols to identify and mitigate potential security risks.
- Monitored CCTV systems to ensure premises safety and security.
- Responded to alarms and conducted necessary investigations.
Education
Certificate - Medical Assistant
Collin County Community College
Plano, TX05-2025
Associate of Arts - Administration of Justice
Antelope Valley College
Lancaster, CA06-2020
Skills
- Shipment inspection
- Cargo documentation
- Warehouse operations
- Safety procedures
- Hazardous materials handling
- Physical inventory
- Loading and unloading
- Dock leveling
- Barcode scanning
- Quality control
Timeline
Cargo Handler
UPS
11.2024 - Current
Customer Service Representative
Sitel
03.2022 - 03.2023
Security Professional
Allied Universal Security Services
07.2019 - 05.2021
Certificate - Medical Assistant
Collin County Community College
Associate of Arts - Administration of Justice
Antelope Valley College