Keona Henderson
St. Louis,MO
Summary
Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules.
Overview
9
9
years of professional experience
Work History
Emergency Road Service Dispatcher
Automobile Club of Missouri
St. Louis, MO
03.2019 - 03.2024
- Receive through telephone and respond to requests for emergency road service professionally with assurance and empathy
- Request the necessary information from member needing emergency road service and ensure a high degree of accuracy in entering data into an automated dispatch system; apply software programs to help in accurately mapping the location of the member and identifying tow destinations
- Attend to members concerning arrival times, policies, products or services, and delays; ensure members' requests and/or complaints are resolved to their satisfaction by applying problem-solving skills
- Identify and take advantage of opportunities to cross sell programs, including promotions, battery service, and memberships
- Carry out other job-related tasks as may be directed by management
Money Center Associate
Walmart
Kirkwood, MO
01.2016 - 03.2019
- Processing purchases:Scanning items, bagging them if requested, and taking payment
- Collecting payments:Accepting cash, checks, or charge payments from customers
- Making change:Providing appropriate change for cash customers
- Balancing cash drawer:Counting cash at the beginning and end of each shift
- Maintaining records:Maintaining receipts, records, and withdrawals
- Providing customer service:Answering questions, honoring coupons, and solving customer inquiries
- Maintaining a safe and clean environment:Complying with procedures, rules, and regulations
Technical Support Representative
Converges
Hazelwood, MO
05.2015 - 01.2016
- Communicating with customers:Answering calls, emails, chats, and other forms of communication
- Diagnosing issues:Consulting with customers to identify and resolve problems
- Troubleshooting:Applying their knowledge of computer hardware, software, and procedures to solve problems
- Keeping systems up to date:Ensuring networks and systems are connected, and software and hardware are up to date
- Installing hardware or software:Helping customers install hardware or software on their computers
Education
Associate's degree - Business Administration
Saint Louis Community College
Skills
- Technical Support
- Help Desk
- Microsoft Windows
- Software Troubleshooting
- Emergency Procedures
- Incident Assessment
- Dispatch Recordkeeping
- Customer Service
Timeline
Emergency Road Service Dispatcher
Automobile Club of Missouri
03.2019 - 03.2024
Money Center Associate
Walmart
01.2016 - 03.2019
Technical Support Representative
Converges
05.2015 - 01.2016
Associate's degree - Business Administration
Saint Louis Community College