Keona Hill
Lithonia,USA
Summary
Versatile and results-driven professional with a robust background in customer service and claims processing, notably at Custard Insurance Adjusters Inc. Excelled in enhancing operational efficiency and accuracy in high-volume environments. Demonstrates exceptional attention to detail and a commitment to fostering positive client relationships. Skilled in marketing and adept at problem-solving, consistently delivering above expectations.
Overview
15
15
years of professional experience
Work History
Patient Services Coordinator
North American Dental Group, Inc
Loganville, GA
06.2022 - Current
- Ensured medical records were accurately updated with patient information.
- Assisted with scheduling appointments for patients.
- Managed the flow of incoming calls from patients and other healthcare providers.
- Answered questions from patients regarding their accounts and billing inquiries.
- Assisted with filing insurance claims on behalf of patients.
- Resolved customer service issues in a timely manner according to established policies.
Claims Processor
Custard Insurance Adjusters Inc.
Peachtree City, GA
12.2020 - 05.2022
- Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures
- Processed a high volume of incoming claims in accordance with established policies and procedures
- Analyzed and evaluated claim forms, medical reports, bills, and other documents to ensure accuracy of data
- Verified claim data correctness in preparation for processing
Home Daycare Owner
Miss Kee's Place
Lithonia, GA
01.2016 - 11.2020
- Maintained a safe environment by monitoring the children's activities and enforcing safety rules
- Provided parents with updates on their child's development, behavior, eating habits, sleeping patterns
- Performed housekeeping duties such as cleaning toys and equipment after use in order to maintain a clean environment
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies
- Cared for children in institutional settings
Traveling Merchandiser
pl marketing
Atlanta, GA
07.2012 - 12.2016
- Maintained a clean and organized work environment at all times
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy
Administrative Clerk
Haynes Furniture
Newport News, VA
01.2010 - 06.2012
- Managed daily office operations, including scheduling appointments and managing incoming calls
- Prepared and processed documents such as invoices, reports, memos and correspondence
- Organized and maintained filing systems both electronically and manually
- Answered inquiries from customers regarding services or products offered by the company
Education
High School Diploma -
Denbigh High School
Newport News, VA06.2009
Skills
- Payments Posting
- Marketing and Advertising
- Claims Review
- Store Maintenance
- Customer Service
- Child Care
- Attention to Detail
- CPR and First Aid
- Skilled in [Software]
- Classroom Management
- Appointment Scheduling
- Billing
- POS
- Supply Management
Timeline
Patient Services Coordinator
North American Dental Group, Inc
06.2022 - Current
Claims Processor
Custard Insurance Adjusters Inc.
12.2020 - 05.2022
Home Daycare Owner
Miss Kee's Place
01.2016 - 11.2020
Traveling Merchandiser
pl marketing
07.2012 - 12.2016
Administrative Clerk
Haynes Furniture
01.2010 - 06.2012
High School Diploma -
Denbigh High School
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