Keona Hunter
Raleigh
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Knowledge of basic medical terminology and proficiency in vital sign monitoring and patient assistance. Committed to providing high-quality care to improve patient well-being.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Raleigh Rescue Mission
02.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing sign-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Patient Care Technician
Fresenius Medical Center
09.2023 - 03.2025
- Ensured prompt medical interventions by updating nursing staff on patient status.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Responded to patient requests, identified needs, and ensured effective help.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Provided high-quality personal care to patients, promoting comfort and dignity during their treatment.
Office Manager
Visiting Angels Senior Home Care Of Chapel Hill
01.2022 - 09.2023
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Calculated deductions and processed payroll for 50 employees.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Addressed and remedied all patient or team member issues.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
Receptionist/Care Coordinator
Visiting Angels Senior Home Care Of Chapel Hill
02.2021 - 01.2022
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Supported patient care excellence via planning and interpretation of programs.
- Completed resident assessments in accordance with current regulations and guidelines.
- Confirmed appointments communicate with clients and update client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Worked with manager and supervisor to plan and coordinate production schedules.
- .Processed all residents long term care claims in a timely fashion for reimbursements.
Caregiver
Visiting Angels Senior Home Care Of Chapel Hill
08.2020 - 02.2021
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Group Home Manager
New Beginnings Healthcare
06.2010 - 08.2020
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
- Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
- Mentored new staff members, providing support and guidance in order to foster professional growth and development within their roles.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Reduced staff turnover by providing comprehensive training programs and fostering a supportive work environment.
- Created staff work schedules so each shift had appropriate number of employees for coverage.
Education
High School Diploma -
07.2002
Skills
- Staff Training
- Office Management
- Typing and 10-Key Entry
- Direct Deposit Processing
- Advanced Clerical Knowledge
- Call Schedule Distribution
- Telephone Etiquette
- Payroll Processing
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Catheter care
- Clinical training
- Monitoring patient conditions
- Recording vital signs
- Attention to detail
- Patient care
- Customer service
Timeline
Front Desk Receptionist - Raleigh Rescue Mission
02.2025 - Current
Patient Care Technician - Fresenius Medical Center
09.2023 - 03.2025
Office Manager - Visiting Angels Senior Home Care Of Chapel Hill
01.2022 - 09.2023
Receptionist/Care Coordinator - Visiting Angels Senior Home Care Of Chapel Hill
02.2021 - 01.2022
Caregiver - Visiting Angels Senior Home Care Of Chapel Hill
08.2020 - 02.2021
Group Home Manager - New Beginnings Healthcare
06.2010 - 08.2020
Cornerstone Christian School - High School Diploma,
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