Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keona Lane

Zion,IL

Summary

I am a dependable employee seeking the opportunity to expand my skills and
contribute to keeping the company's flow to be a success.

I display great communication skills at all times and I will always maintain organized, clean, and safe work areas with diligent attention to important details.

One of my strengths is that I am known to be hardworking, ethical, and detail oriented and I always stay on top of demands while bringing positive energy.

I am a highly adaptive worker and I will always be committed and willing to assist with any task that will support my team and help the business succeed.

Overview

16
16
years of professional experience

Work History

Front Desk Medical Receptionist

Vista
Zion, IL
03.2022 - Current
  • Provided administrative support such as scheduling patients over the phone and in person to see Providers.
  • Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
  • Coordinated with insurance companies regarding payment verification processes prior to delivering treatment plans.
  • Performed quality assurance checks on documentation to ensure accuracy of data entry.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
  • Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
  • Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
  • Provided customer service to patients including answering questions about treatments or services offered by the practice.
  • Filing documents, photocopying materials and organizing office supplies.
  • Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
  • Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
  • Handled incoming mail including sorting letters according to departmental guidelines.
  • Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Scheduled appointments, managed patient records and updated medical histories.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Took messages from patients and promptly relayed to appropriate staff.

Department Supervisor

Walmart
Zion, IL
08.2015 - 03.2021
  • Achieved customer satisfaction with fast, knowledgeable service.
  • Administered customer satisfaction with fast, knowledgeable service.
  • Trained employees to capitalize on sales and service opportunities with
    proactive approaches.
  • Coordinated regular store cleaning and product resets for optimal appearance.
  • Developed customer satisfaction by enforcing service-oriented policies.
  • Encouraged employees satisfied and working hard through consistent training,
    mentoring, and support.
  • Maintained attractive, well-organized displays with regular resets.
  • Assisted with tasks and work duties during slow periods to maintain team
    productivity.

Front Desk Receptionist

Sodexo Services
Chicago , IL
12.2008 - 05.2014
  • Greet and welcome guests in person and on phone; answer and direct inquiries to the designated department.
  • Answered questions regarding company pricing and policies.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Maintain logbook, including sign-in/out logs, front desk expenditures, and calls
    received.
  • Manage front office reception area by cleaning and organizing desk and visitor
    lobby.

Education

Certified - Medical Administrative Assistant

American National University - Salem
Salem, VA
05-2021

Skills

  • Patient Scheduling
  • Schedule Coordination
  • Payment Collection
  • Proper Phone Etiquette
  • Microsoft Office
  • Check-in management
  • Problem Solving
  • Insurance Verification
  • Patient Relations
  • Paperwork coordination
  • Billing support
  • HIPAA Compliance
  • Patient Registration
  • Mail Management
  • Office Administration
  • Appointment management

Timeline

Front Desk Medical Receptionist

Vista
03.2022 - Current

Department Supervisor

Walmart
08.2015 - 03.2021

Front Desk Receptionist

Sodexo Services
12.2008 - 05.2014

Certified - Medical Administrative Assistant

American National University - Salem

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Keona Lane