Keona Loyd
Customer Service Representative
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
The Home Depot
Houston
11.2022 - 03.2023
- Greet customers when they arrive at the checkout counter and engage them in light conversation, Check customers' purchases and provide them with pricing information when required, Scan customers' purchases and provide them with information on what is owed, Take cash and credit and debit cards and process payments according to company policies
Medical Claims Processor
Southwest Corporate Center
Houston
11.2018 - 07.2022
- Processed assigned claims, Inspected apt allocation of deductibles, co-pays, co-insurance and reimbursements, Resolved issues involving customer complaints and claim adjudications, Investigated overpayments and funds requirements, Kept record of phone calls
Call Center Agent
Southwest Corporate Center
Houston
04.2018 - 06.2019
- Providing outstanding member service, support and maintaining strong professional relationships with members via telephone, Respond to member telephone calls and assists with information requests, Responsible for receiving, originating, processing and closing applications for consumer, and all loans, Accurately completes related records, reports, and documentation in a timely manner, Perform comprehensive account and service functions in an accurate and timely manner, Skills used excellent verbal and written communication skills, professional appearance and attitude, Ability to operate related computer applications and other business equipment
Student Office Assistant
One Shell Plaza
08.2016 - 03.2017
- Assist in ordering and stocking office supplies, Book meeting rooms, Attended special board meetings with administrative bosses, Cleaned all administrates' desk when they left for the day
Customer Service Representative
The UPS Store 4082
Houston, TX
03.2023 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate Of Business Administration - Accountant
Florida Career College - Miami
Miami, FL10.2023
Associate in Science (AS) -
Lamar High School
Houston, TX05.2021
Skills
- Customer Service
- Microsoft Office (4 years)
- Retail Sales (3 years)
- Cashier (4 years)
- Communication Skills (2 years)
- Technical writing (5 years)
- Call center (4 years)
- Office Administration
- Writing Skills
- Presentation Skills
- Account Management
- Customer Relations
Certification
- First Aid Certification
- CPR Certification
- Driver's License
Authorized To Work In The U S
Willing To Relocate: Anywhere
Timeline
Customer Service Representative
The UPS Store 4082
03.2023 - Current
Cashier/Customer Service
The Home Depot
11.2022 - 03.2023
Medical Claims Processor
Southwest Corporate Center
11.2018 - 07.2022
Call Center Agent
Southwest Corporate Center
04.2018 - 06.2019
Student Office Assistant
One Shell Plaza
08.2016 - 03.2017
Associate Of Business Administration - Accountant
Florida Career College - Miami
Associate in Science (AS) -
Lamar High School
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