Keona Mack
Norfolk,VA
Summary
Adept Certified Pharmacy Technician with a proven track record Harris Teeter showcasing exceptional attention to detail and customer service skills. Increased patient satisfaction through personalized care and efficient prescription processing. Skilled in data entry and adept at resolving complex billing issues, contributing to streamlined pharmacy operations and enhanced patient care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
09.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated directly with doctors offices via telephone, fax and email.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Certified Pharmacy Technician
Chesapeake Regional Healthcare
04.2022 - 02.2023
- Counted, measured and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Certified Pharmacy Technician
Harris Teeter
12.2019 - 04.2022
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
Certified Pharmacy Technician
AdhereHealth
05.2021 - 02.2022
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Certified Pharmacy Technician
Va Beach Methadone Clinic
03.2018 - 10.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
Certified Pharmacy Technician
Pfizer
01.2018 - 06.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
Certified Pharmacy Technician
CVS Pharmacy
02.2017 - 06.2018
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Communicated directly with doctors offices via telephone, fax and email.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
Pharmacy Technician
Rite-Aid Pharmacy
10.2013 - 06.2017
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Entered and processed patients' prescriptions into internal system.
Education
Certificate - Pharmacy
Odu/Nsu Higher Learning Center
Virginia Beach, VA04.2012
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
Certification
I am nationally certified and state licensed as a pharmacy technician
Timeline
Certified Pharmacy Technician
Walmart
09.2024 - Current
Certified Pharmacy Technician
Chesapeake Regional Healthcare
04.2022 - 02.2023
Certified Pharmacy Technician
AdhereHealth
05.2021 - 02.2022
Certified Pharmacy Technician
Harris Teeter
12.2019 - 04.2022
Certified Pharmacy Technician
Va Beach Methadone Clinic
03.2018 - 10.2019
Certified Pharmacy Technician
Pfizer
01.2018 - 06.2018
Certified Pharmacy Technician
CVS Pharmacy
02.2017 - 06.2018
Pharmacy Technician
Rite-Aid Pharmacy
10.2013 - 06.2017
Certificate - Pharmacy
Odu/Nsu Higher Learning Center
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