Keona Mack
Virginia Beach,VA
Summary
Dynamic Certified Pharmacy Technician with extensive experience, recognized for enhancing patient care through efficient data input and strong accuracy. Proven track record in optimizing workflows and collaborating with healthcare teams to resolve medication issues, ensuring service excellence and improved patient outcomes.
Experienced with medication dispensing, patient communication, and inventory management. Utilizes pharmaceutical software and compounding techniques to maintain high standards of care. Knowledge of regulatory compliance and quality assurance ensures safe and effective pharmacy operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
10.2024 - Current
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Managed opening and closing duties for pharmacy.
Certified Pharmacy Technician
Children's Hospital of the Kings Daughters- Urgent Care
07.2022 - 10.2023
- Filled pixus accurately and in a timely manner
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Filled single doses for patients and labeled them
- Pulled medications from the caracal
- Accurately pulled medications for the controlled medication volt
- Sorted medications so they can be distributed to patients in a timely manner
- Counted, measured, and compounded medications following standard procedures.
Medication Adherence Technician
Adhere Health
10.2021 - 08.2022
- Remotely working with patients to make sure they take their prescriptions as prescribed
- Helping keep up with current medication and medication they are no longer taking
- Contacted doctors to update medication list
- If they need essentials I helped set the patients up with assistance
Certified Pharmacy Technician
Harris Teeter Pharmacy
07.2018 - 09.2021
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Certified Pharmacy Technician
Pfizer
06.2016 - 07.2018
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Helped patients find discounts on their name brand medications
Certified Pharmacy Technician
Virginia Beach Methadone Clinic
03.2014 - 04.2017
- Counted out take home doses so they could be accurately poured by the pharmacist
- Made sure doses were properly sealed and labeled
- Assist pharmacist to accurately measure out take home doses
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
Pharmacy Technician
CVS Pharmacy
06.2014 - 08.2015
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Pharmacy Technician
Rite-Aid Pharmacy
10.2012 - 06.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Graduate Certificate - Pharmacy Technician
ODU/NSU Higher Learning Center
Virginia Beach, VA04-2012
Skills
- Efficient Data input
- Strong focus on accuracy
- Analytical Problem-solving skills
- Service Excellence
- Team collaboration
- Workflow optimization
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technicnian
Timeline
Certified Pharmacy Technician
Walmart
10.2024 - Current
Certified Pharmacy Technician
Children's Hospital of the Kings Daughters- Urgent Care
07.2022 - 10.2023
Medication Adherence Technician
Adhere Health
10.2021 - 08.2022
Certified Pharmacy Technician
Harris Teeter Pharmacy
07.2018 - 09.2021
Certified Pharmacy Technician
Pfizer
06.2016 - 07.2018
Pharmacy Technician
CVS Pharmacy
06.2014 - 08.2015
Certified Pharmacy Technician
Virginia Beach Methadone Clinic
03.2014 - 04.2017
Pharmacy Technician
Rite-Aid Pharmacy
10.2012 - 06.2014
Graduate Certificate - Pharmacy Technician
ODU/NSU Higher Learning Center
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