Keona Neal
51 Clifton Ave Newark,NJ
Summary
Dependable retail sales professional with skillful experience in fast paced, high performance environments. Quality driven with background training new cashiers and guiding employees. Maintains high level customer satisfaction by smoothly resolving customer requests, needs and problems. Skilled in processing transactions, handling cash, using registers and arranging merchandise.
Overview
13
13
years of professional experience
Work History
Fulfillment Associate
Costco Wholesale Corporation
Hackensack, NJ
10.2021 - Current
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Collaborated effectively with managers, supervisors and coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Prepared and organized envelopes, and packages, with correct merchandise counts.
- Maintained tidy and clean work areas to promote effective productivity and safety standards.
- Labeled boxes with accurate order information, destinations and codes to minimize shipping errors.
Cashier
Costco Wholesale Corporation
New York, NY
10.2009 - 10.2021
- Monitored areas for issues and safety hazards.
- Quickly and accurately counted drawers at start and end of each shift.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Helped customers complete purchases, locate items and join Executive 2% reward program.
- Trained team members on cash register operation and cash handling.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize FEP performance and team contributions.
- Processed checks, cash and credit purchases or refunds.
- Communicated with customers and team members to solve problems.
Pharmacy Assistant Dispenser
Costco Wholesale Corporation
New York, NY
11.2019 - 02.2020
- Greeted members and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided member information about order status, store hours, and pharmacy procedures.
- Operated cash register and other front counter tasks to facilitate daily operations.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists.
- Kept pharmacy counter and related areas clean, neat and organized.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication specific issues.
Education
Associate of Applied Science - Accounting
Queensborough Community College
Queens, NYAssociate of Arts - Travel And Hospitality
Wood Tobe-Coburn School
New York, NY06.2012
High School Diploma -
Boys And Girls High School
Brooklyn, NY06.2008
Skills
- Work Task Prioritization
- Customer Relations
- Executive 2% Rewards Program
- Employee Training
- Inventory Stocking
- Cooperative Attitude
- Team Leadership
- Detail Oriented
- Goal Setting and Achievement
Timeline
Fulfillment Associate
Costco Wholesale Corporation
10.2021 - Current
Pharmacy Assistant Dispenser
Costco Wholesale Corporation
11.2019 - 02.2020
Cashier
Costco Wholesale Corporation
10.2009 - 10.2021
Associate of Applied Science - Accounting
Queensborough Community College
Associate of Arts - Travel And Hospitality
Wood Tobe-Coburn School
High School Diploma -
Boys And Girls High School