Keona Phillips
Owings Mills,MD
Summary
Advanced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
14
14
years of professional experience
Work History
Lead Administrative Coordinator
Ascension St. Agnes
02.2022 - Current
- Develop and implement efficient office procedures, resulting in a 20% increase in productivity
- Manage appointments, calendars, and travel arrangements for executive team members
- Oversee daily office operations, including supply management, mail distribution, and facilities maintenance
- Coordinate and facilitate staff meetings, ensuring effective communication and collaboration
- Provide administrative support to care management department, including maintaining patient files and processing insurance claims
- Act as a liaison between the care management department and other internal departments, improving cross-functional collaboration
- Trained and mentor new office staff members, ensuring a smooth onboarding process.
Administrative Assistant
Baltimore County Government
10.2015 - 03.2020
- Prepared briefings, emails correspondence and maintained confidential documents
- Implemented onboarding procedures for all new hires
- Managed spreadsheets for projects, office supplies, vendors, and Workforce Centers
- Prepared fiscal quarterly reports and programs run under WIOA training
- Created presentations and proposals for use in meetings
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Managed multiple projects simultaneously using organizational and analytical skills.
Office Manager
GM Supply & Services Inc.
08.2011 - 03.2015
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support
- Coordinated travel arrangements by booking airfare, hotel and ground transportation
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Prepared documents and emails correspondence and filed and maintained confidential documents
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Processed invoices and expenses using QuickBooks to facilitate on-time payment
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Admitting Registrar
Northwest Hospital
11.2009 - 07.2011
- Updated and maintained demographic and financial information; entered information into the EPIC system
- Streamlined patient registration process by implementing efficient data entry methods and reducing wait times.
- Enhanced patient satisfaction with thorough insurance verification and accurate billing procedures.
- Coordinated insurance clearance process for inpatient planned and outpatient surgery, clinic procedures, and Radiology procedures
- Maintained strict confidentiality by securely handling sensitive patient information in compliance with HIPAA regulations.
Education
Associate of Science - Business Administration And Management
Strayer University USA
Owings Mills, MD05.2019
Skills
- Office Management
- Insurance Verification
- Medical Billing
- Inventory Management
- Administrative Management
- Scheduling
- Financial Reporting
- Accounts reconciliation
Timeline
Lead Administrative Coordinator
Ascension St. Agnes
02.2022 - Current
Administrative Assistant
Baltimore County Government
10.2015 - 03.2020
Office Manager
GM Supply & Services Inc.
08.2011 - 03.2015
Admitting Registrar
Northwest Hospital
11.2009 - 07.2011
Associate of Science - Business Administration And Management
Strayer University USA
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