Keona Sparkman
AR
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Marketing Intern
Pronoia Group
06.2024 - 08.2024
- Researched competitor trends and interpreted findings to report conclusions to supervisor.
- Assisted in creating written, video, and image content for marketing channels.
- Researched and evaluated potential new markets and products.
- Assembled reports and presentations to share insights and recommendations with supervisor.
Receptionist
Wedington Animal Hospital
10.2023 - 05.2024
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled emergencies efficiently and calmly.
- Resolved customer problems and complaints.
Server
IHOP
05.2023 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
CREW MEMBER
CHIPOTLE
11.2021 - 11.2022
- Assisted customers in making food decisions and serving properly made food
- Ensuring a safe, sanitary environment for food preparation.
Education
Bachelor of Science - International Business Marketing
University of Arkansas
Fayetteville, AR05.2025
Skills
- POS System Operation
- Problem Solving Skills
- Order Taking
- Communication Skills
- Exceptional customer service
- Flexibility
- Attention to Detail
- Order Management
- Cash Handling
Timeline
Marketing Intern
Pronoia Group
06.2024 - 08.2024
Receptionist
Wedington Animal Hospital
10.2023 - 05.2024
Server
IHOP
05.2023 - 10.2023
CREW MEMBER
CHIPOTLE
11.2021 - 11.2022
Bachelor of Science - International Business Marketing
University of Arkansas
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