KEONA VANN
Smithfield,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Product Assembler
Caterpillar
Clayton, NC
08.2018 - Current
- Assemble large door of small wheel loader Apply all decals to both small and large doors Display safety precautions Made production
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
- Operated hoists, cranes and other heavy machinery to transport materials and parts.
- Followed safety protocols to maintain safe working environment.
- Trained new assembly personnel on proper use of equipment
Assembler
Manpower , (John Deere)
Fuquay-Varina, NC
11.2017 - 05.2018
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed assembly practices safely
- Followed outlined specifications to implement assembly plans.
- Maintained detailed records of production and assembly processes.
- Performed daily maintenance and inspection of machinery to drive optimal performance.
Senior Resolution Specialist
Conduent Business Services
Raleigh, NC
10.2014 - 06.2017
- Assist customer service representatives with processing orders for medications
- Assist clients with making payments
- Assist customer service reps with solutions to assist clients
- Provided calming solutions for escalated calls
- Responsible for delivery excellent customer service
- Helped team members develop skills and improve performance to maximize service and productivity.
- Organized and detail-oriented with strong work ethic.
- Worked effectively in fast-paced environments.
- Managed over 50 customer calls per day
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints
- Helped team members develop skills and improve performance to maximize service and productivity
Education
No Degree - Medical Office Management
ICDC College
Culver City, CA06.2014
No Degree - Cosmetology
Fayetteville Beauty College
Fayetteville, NC02.2012
No Degree -
S. Lyons Nurse Competency Agency
Fayetteville, NC2007
High School Diploma -
Union High School
Clinton, NC1998
Skills
- Proficiency in
- Windows, Word, Excel, PowerPoint, and Outlook
- Product Manufacturing
- Hand and Power Tools
- Visual Inspection
- Safety Practices
- Active Listening
- Critical Thinking
- Order Processing
- Customer Service
- Multi-Line Phone Talent
- Research
- Manufacturing
- Assembly and production
Certification
Certified Nursing Assistant, First Aid and CPR Certification, Licensed Cosmetologist, Medical Office Management Diploma
Timeline
Product Assembler
Caterpillar
08.2018 - Current
Assembler
Manpower , (John Deere)
11.2017 - 05.2018
Senior Resolution Specialist
Conduent Business Services
10.2014 - 06.2017
No Degree - Medical Office Management
ICDC College
No Degree - Cosmetology
Fayetteville Beauty College
No Degree -
S. Lyons Nurse Competency Agency
High School Diploma -
Union High School
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