Keona West
Parksley
Summary
-Dynamic professional with strong organization and time management skills, honed as a Receptionist at Shore Health Rehabilitation. Adept at enhancing client experiences through effective communication and front desk operations. Proven ability to foster positive environments and empower team members, contributing to improved team performance and client satisfaction.
-Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
-Highly organized educational professional equipped with background in facilitating classroom operations and student learning. Proven track record in aiding lesson execution, fostering collaborative environment, and adapting to changing educational needs. Brings strong communication skills and reliable, adaptable nature.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Shore Health Rehabilitation
10.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Team Leader
Pizza Hut
10.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Teaching Assistant
Eastern Shore Area of Agency
08.2021 - Current
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Created a positive learning environment by fostering strong relationships with students based on trust and respect
Education
No Degree - Medical Administrative Assistant
Martinsburg College
Martinsburg, WV05-2025
High School Diploma -
Nandua High School
Onley, VA06-2016
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Typing speed
- Front desk operations
- Phone etiquette
Certification
- Certified Medical Administrative Assistant
Timeline
Receptionist
Shore Health Rehabilitation
10.2024 - Current
Team Leader
Pizza Hut
10.2021 - Current
Teaching Assistant
Eastern Shore Area of Agency
08.2021 - Current
No Degree - Medical Administrative Assistant
Martinsburg College
High School Diploma -
Nandua High School
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