Keona Westbrooks

-Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.

-Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.

-Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.

-Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

-Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.

-Answered incoming calls, scheduled appointments and filed medical records.

-Facilitated communication between patients and various departments and staff.

-Provided excellent customer service to patients and medical staff.

-Applied administrative knowledge and courtesy to explain procedures and services to patients.

-Responded to inquiries by directing calls to appropriate personnel.

-Followed document protocols to safeguard confidentiality of patient records.

-Welcome patients as they wait for their provider, assist both patients and providers with any issues they have during their visit

-Refer to the correct department as needed

-Assist patients with getting work notes, resending prescriptions as needed, calling pharmacies with prescription information, and connecting with providers when appropriate.

-Demonstrated strong teamwork skills by collaborating with staff members to coordinate patient care and optimize workflow efficiency

-Facilitated smooth connection between patients and healthcare providers, addressing concerns, and clarifying treatment plans

-Increased patient satisfaction scores through attentive listening skills and prompt resolution of issues or complaints

-Enhanced patient care by providing efficient and compassionate support to healthcare professionals

-Monitor inmate behavior to prevent dangerous activity

-Manage inmate population

-As corporal and shift supervisor I managed and maintain the safety of inmates and officers

-Answered 30-40 phone calls per shift

-Monitor 35 cameras

- Make Bond documents and release inmates

-Operate GCIC/NCIC computer

-Dispatch information to other officers across a radio