Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keonah Grice

Killeen,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience

Work History

Deli Associate

HEB Grocery Store
05.2023 - Current
  • Supported store operations by adhering to proper food handling procedures and sanitation guidelines at all times.
  • Contributed to positive customer experiences by promptly addressing concerns and providing knowledgeable product recommendations.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Maintained clean, trash-free work spaces to maximize productivity and safety.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Created appealing food arrangements for party trays and specialized orders.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Assisted with maintaining an appealing deli display, showcasing fresh products and enticing customers to make a purchase.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Helped maintain appropriate inventory levels by assisting with ordering processes as needed.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
  • Assisted in inventory management, reducing waste by rotating stock appropriately and monitoring expiration dates.
  • Learned other teammates' work tasks to train as backup.
  • Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
  • Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
  • Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
  • Prepared salads, soups and sandwiches for customers.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Provided professional services and support in a dynamic work environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.

Customer Service Representative

Dillard's
11.2018 - 11.2022
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and backed up other customer service managers.
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained up-to-date knowledge of product and service changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained staff on operating procedures and company services.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.

Bakery Assistant

Sam's Club
11.2018 - 05.2019
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Trained new bakery staff on company policies and system use to maximize job satisfaction, expertise, and team performance.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Assisted in increasing bakery sales through effective product merchandising and displaying attractive, fresh baked goods.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Upheld cleanliness standards within bakery area, ensuring safe and sanitary workspace for food preparation.
  • Operated commercial kitchen equipment and tools.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Worked well in team setting, providing support and guidance.

Bakery Assistant

Walmart
08.2012 - 10.2018
  • Contributed to a positive work environment by collaborating with team members and assisting in various tasks as needed.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Supported the bakery''s reputation for quality by consistently producing visually appealing and delicious baked goods that met or exceeded customer expectations.
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Passionate about learning and committed to continual improvement.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Provided professional services and support in a dynamic work environment.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Prepared salads, soups and sandwiches for customers.
  • Inspected goods to establish accurate pricing and labeling.
  • Washed dishes and sanitized prep area at end of each shift.
  • Decorated baked goods and designed visually appealing displays of finished products.

Education

High School Diploma -

Tallwood High School
Virginia Beach, VA
06.1999

Some College (No Degree) -

Johnson C Smith University
Charlotte, NC

Skills

  • Payment Processing
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Product and service knowledge
  • MS Office
  • Administrative Support
  • Multi-line phone talent
  • Order Fulfillment
  • Microsoft Excel
  • Calm Under Pressure
  • Call Management
  • Understanding Customer Needs

Timeline

Deli Associate

HEB Grocery Store
05.2023 - Current

Customer Service Representative

Dillard's
11.2018 - 11.2022

Bakery Assistant

Sam's Club
11.2018 - 05.2019

Bakery Assistant

Walmart
08.2012 - 10.2018

High School Diploma -

Tallwood High School

Some College (No Degree) -

Johnson C Smith University

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Keonah Grice