Keondra Anderson
Arlington
Summary
Solution-focused Technical Support Representative recognized for high productivity and efficient task completion. Skilled in troubleshooting, customer service, and technical documentation, consistently resolving complex issues with precision. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to enhance customer satisfaction and team collaboration.
Overview
10
10
years of professional experience
Work History
Technical Support Representative
Brinks
01.2020 - 10.2024
- Assisted customers in identifying issues, and explained solutions to restore service and functionality.
- Responded to customer inquiries and provided technical assistance over the phone.
- Used ticketing systems to manage and process support actions and requests.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
Customer Service Representative
Amazon
03.2016 - 06.2018
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Resolved customer complaints promptly and efficiently.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
Help Desk Support Specialist
CVS Healthcare
Dallas
07.2014 - 03.2016
- Maintained records of daily data communication transactions, problems, and remedial actions taken or installation activities.
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
- Diagnosed system errors using event viewer logs and other diagnostic tools.
Education
Certificate of Computer And Networking - Information Technology
Asher College
Dallas, TX02.2021
High School Diploma -
South Oak Cliff High School
Dallas, TX06.2014
Skills
- Time management
- Hardware and software configuration
- Critical thinking
- Problem Solving
- Conflict resolution
- Customer relationship management
Timeline
Technical Support Representative
Brinks
01.2020 - 10.2024
Customer Service Representative
Amazon
03.2016 - 06.2018
Help Desk Support Specialist
CVS Healthcare
07.2014 - 03.2016
Certificate of Computer And Networking - Information Technology
Asher College
High School Diploma -
South Oak Cliff High School
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