Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keondra Dickens

Fort Worth

Summary

Dynamic and results-driven professional with extensive experience in customer service at Six Flags Over Texas. Proven ability to enhance customer satisfaction through effective cash handling and strong interpersonal skills. Recognized for reliability and a solid work ethic, consistently fostering positive relationships that encourage repeat business.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier

Parking Company of America
03.2025 - Current
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Improved customer satisfaction by providing efficient and accurate cashier services in a busy parking facility.
  • Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.

Cashier

Ross Dress for Less
05.2024 - 02.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Substitute Teacher

Child Care Careers Services Preschool
02.2023 - 12.2023
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Shift Lead Manager

Six Flags Over Texas
10.2019 - 12.2021
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Education

Associate of Arts - Social Work

Tarrant County College
Fort Worth, TX
12-2025

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Team collaboration
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations

Certification

- Microsoft Office Specialist: Word Associate Certification

Timeline

Cashier

Parking Company of America
03.2025 - Current

Cashier

Ross Dress for Less
05.2024 - 02.2025

Substitute Teacher

Child Care Careers Services Preschool
02.2023 - 12.2023

Shift Lead Manager

Six Flags Over Texas
10.2019 - 12.2021

Associate of Arts - Social Work

Tarrant County College

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