Summary
Overview
Work History
Education
Skills
Timeline
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Keondra Patlak

3624 S Pacific Coast Cir Apt 205,FL

Summary

Adept at upselling and building customer relationships, I significantly enhanced sales and customer satisfaction at Diamond Girl Beauty Supply. Leveraging expert knowledge in cosmetics trends and skin analysis, alongside exceptional problem-solving and interpersonal skills, I consistently met sales goals and fostered brand loyalty. My proactive approach and dedication to professional development have prepared me to excel in dynamic sales environments, and great at teamwork and organization.

Overview

6
6
years of professional experience

Work History

Beauty Advisor

Diamond Girl Beauty Supply
09.2018 - 07.2024
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Maintained counter and display areas for cleanliness and organization.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
  • Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
  • Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.

Shift Leader

Dunkin Donuts
12.2021 - 11.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.

Education

High School Diploma - Cosmetology

Piper Highschool
Lauderhill, FL

License - Cosmetology

Sheridan Technical College
Hollywood, FL

Skills

  • Upselling strategies
  • Sales expertise
  • Retail experience
  • Sales proficiency
  • Personalized recommendations
  • Promotional activities
  • Relationship building and management
  • Returns processing
  • Cross-selling techniques
  • Cosmetics industry trends
  • Sales closing
  • Demonstration skills
  • Makeup techniques
  • Skin analysis
  • Skincare consultation
  • Cosmetics selection assistance
  • Sales coordination
  • Display arrangements
  • Cosmetology
  • Application techniques
  • Beauty product demonstration
  • Hygiene standards
  • Organization
  • Beauty routine advice
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Store operations
  • Team building
  • Conflict Resolution
  • Complaint Handling
  • Professionalism
  • Stock replenishment
  • Time management abilities
  • Adaptability
  • Sales Training
  • Problem-solving aptitude
  • Store maintenance
  • Pricing strategy

Timeline

Shift Leader

Dunkin Donuts
12.2021 - 11.2022

Beauty Advisor

Diamond Girl Beauty Supply
09.2018 - 07.2024

High School Diploma - Cosmetology

Piper Highschool

License - Cosmetology

Sheridan Technical College

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Keondra Patlak