Keondra Glover
Lexington,SC
Summary
Compassionate healthcare professional: Looking for an entry-level position to use my communication skills and passion for patient care. Communicate effectively and professionally with patients, teammates, healthcare professionals, and patients at all time. Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Senior Service Advocate
CVS-Aetna
07.2024 - Current
- Help members with medical, dental, vision & pharmacy claims
- Help members fill prescriptions, order placements, as well do EPA's
- Monitored client progress and updated case files accordingly.
- Resolved complex customer issues by researching information from multiple sources.
- Maintained accurate records and documented client data in company databases.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Medical Record Specialist
Cognizant Technology
08.2021 - 04.2024
- Resolved any issues relating to incomplete documentation or coding errors.
- Facilitated the transfer of records between departments and external healthcare facilities.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Enter patients Information in electronic health records
Customer Service Representatives
Conduent
03.2021 - 08.2021
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Make outbound calls to medicare patients/ healthcare providers as required to address questions/inquires and completion of required program application/documentation
- Utilize program training and resources to address/answer patient/HCP program related questions/issues
- Complete required application and/or reorder documentation as required.Communicate effectively and professionally with patients, teammates, healthcare professionals, and patients at all time
- Handled new enrollments by entering customers' data and reviewing information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
Administrative Specialists
SC DMV
03.2019 - 03.2021
- Performs driver and motor vehicle services, such as administering written exams, issuing driver's licenses, registering and titling vehicles and managing public inquiries
- Data processing
- Bookkeeping
- Organizing files and records while maintaining an orderly work environment
- Provided training and guidance to junior staff members on proper payment processing techniques.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Maintained confidential data in accordance with company policies and procedures.
Medical Assistant
Pain Management Associates
08.2017 - 08.2018
- Supported administrative staff by processing payments.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Registered new patients into practice management software program accurately entering demographic information.
- Incorporated outside records into charts and EHR.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Measured vital signs and took medical histories to prepare patients for examination.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Education
Associate of Applied Science -
Centura College
09-2018
Skills
- Communication
- Time management
- Patient care
- Coding
- Finance
- Billing and claim processing
Leadership Experience
Successfully led a team to exceed goals while maintaining excellent customer satisfaction scores.
Timeline
Senior Service Advocate
CVS-Aetna
07.2024 - Current
Medical Record Specialist
Cognizant Technology
08.2021 - 04.2024
Customer Service Representatives
Conduent
03.2021 - 08.2021
Administrative Specialists
SC DMV
03.2019 - 03.2021
Medical Assistant
Pain Management Associates
08.2017 - 08.2018
Associate of Applied Science -
Centura College