Summary
Overview
Work History
Education
Skills
Timeline
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KEONDRANASH

Milwaukee,WI

Summary

Dedicated Intake Specialist skilled in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency.

Overview

8
8
years of professional experience

Work History

Patient Access Scheduler

Froedtert Health
03.2024 - Current
  • Improved patient scheduling efficiency by streamlining appointment booking processes.
  • Contributed to increased clinic revenue by consistently maximizing daily schedules and accommodating additional appointments.
  • Expedited urgent care requests from clinicians through proficient triaging of incoming calls, providing prompt attention where required.
  • Contributed to departmental goals by participating in continuous improvement initiatives aimed at enhancing scheduling systems and procedures.
  • Collaborated with medical professionals to schedule procedures, tests, and follow-up appointments according to clinical guidelines.

Quality Assurance Specialist

Advocates For You
01.2019 - 04.2021
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions
  • Educated employees on specific QA standards and confirmed maintenance of standards via quarterly audits
  • Analyzed quality and performance data to support operational decision-making and employee bonus's
  • Implemented feedback to increase productivity in quality assurance operations
  • Monitored product standards and quality-control programs
  • Fixed identified issues to improve workflows
  • Performed standard first article inspections and random sampling inspections to verify adherence to customer standards
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Appeals and Grievances Coordinator

Molina Healthcare
07.2016 - 01.2019
  • Provided outreach for additional information for appeals and grievances
  • Processed and finalized appeals and grievances within agreed-upon turnaround time
  • Remained knowledgeable regarding company policies and procedures and current developments within operational departments
  • Submitted verbal and written notification to members and providers.

Education

No Degree - Human Services

Milwaukee Area Technical College
Milwaukee, WI
06.2025

Skills

  • Application Assessments
  • Intake Assessment
  • Claims Processing
  • Consultation and Advisory
  • Eligibility Review
  • Data Entry
  • Research and Analysis
  • Records Maintenance
  • Critical Thinking Skills
  • Medical Terminology
  • Insurance Knowledge

Timeline

Patient Access Scheduler

Froedtert Health
03.2024 - Current

Quality Assurance Specialist

Advocates For You
01.2019 - 04.2021

Appeals and Grievances Coordinator

Molina Healthcare
07.2016 - 01.2019

No Degree - Human Services

Milwaukee Area Technical College

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