Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Keondre McClain

Orlando

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Store Manager

Marshalls
04.2025 - Current
  • Participated in daily operational tasks, including cash handling and inventory tracking procedures.
  • Provided feedback on store layouts to improve customer flow and shopping experience.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Asst. Store Manager, Operations

Marshalls
08.2022 - 04.2025
  • Assisted in daily store operations, ensuring optimal customer service and satisfaction.
  • Trained new staff on store policies, procedures, and customer engagement techniques.
  • Monitored sales floor activities to identify areas for improvement in customer interaction.
  • Conducted regular audits of merchandise to ensure compliance with quality standards.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Asst. Store Manager

Bealls
05.2022 - 08.2022
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Trained and mentored new staff, enhancing team performance and customer service skills.
  • Managed inventory levels, optimizing stock availability and minimizing shortages.
  • Implemented visual merchandising strategies to improve product presentation and drive sales.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Assisted in recruiting, hiring and training of team members.

Private First Class

US Army
02.2021 - 03.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • 56M - Religious Affairs Specialist

Manager, Sales and Service

Macys
03.2021 - 08.2021
  • Developed and implemented operational strategies to enhance team productivity and efficiency.
  • Led cross-functional teams to execute projects, ensuring alignment with organizational goals.
  • Streamlined processes to reduce turnaround times and improve service delivery standards.
  • Mentored team members, fostering skill development and promoting a collaborative work environment.

Asst. Manager, Merchandising

Old Navy
09.2015 - 05.2020
  • Analyzed market trends to optimize product selection and inventory management.
  • Developed merchandising strategies that enhanced brand visibility and customer engagement.
  • Collaborated with cross-functional teams to streamline promotional initiatives and in-store displays.
  • Managed visual merchandising standards to ensure consistency across all retail locations.

Education

High School Diploma -

Palm Beach Lakes High School
West Palm Beach, FL

Bachelor of Science - Criminal Justice

DeVry University
Orlando, FL
08-2025

Associate of Science - Business Administration And Management

DeVry University
Orlando, FL
06-2021

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization

Accomplishments

  • Supervised team of 70 staff members.
  • Exceeded monthly store sales goals 6 months in a row.
  • Increased sales by 11% by coaching assistant store managers on new merchandising standards.
  • Recruited 2 successful new managers within six months.

Certification

  • Certification in Microsoft Word
  • Certification in Microsoft Excel
  • Certification in Microsoft PowerPoint

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Store Manager

Marshalls
04.2025 - Current

Asst. Store Manager, Operations

Marshalls
08.2022 - 04.2025

Asst. Store Manager

Bealls
05.2022 - 08.2022

Manager, Sales and Service

Macys
03.2021 - 08.2021

Private First Class

US Army
02.2021 - 03.2022

Asst. Manager, Merchandising

Old Navy
09.2015 - 05.2020

High School Diploma -

Palm Beach Lakes High School

Bachelor of Science - Criminal Justice

DeVry University

Associate of Science - Business Administration And Management

DeVry University

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