Keondre Vassar
Lubbock,TX
Summary
My name is Keondre Vassar i’m from Fort Worth, Tx and recently moved to Lubbock. I was a former football player and student at Wayland Baptist University in Plainview, Tx. I was most recently a retails sales agent at the Hartford Optimum ;location where i was a top selling agent, showed great customer service skills and gained tons of knowledge about optimum and its systems. I also have previous work experience in customer service as a floor manager at La Madeline handling customers. I also have worked in sales at Professional Window Cleaning by Chris Guajardo. My daily task consist of interacting with our customers, showing new potential customers why our services would benefit them, and handling money orders and day to day schedules.
Overview
7
7
years of professional experience
Work History
Window Cleaner
PwC
Lubbock, TX
06.2022 - Current
- Washed windows manually and with high-pressure systems.
- Kept supplies organized and equipment well-maintained to stay ready for daily workloads.
- Cleaned glass surfaces using sponges, microfiber cloths and cleaning solutions.
- Operated and stocked company vehicles with supplies.
- Followed company uniform, performance and security policies with every job.
- Followed safety processes for all manual and electric cleaning equipment.
Retail Sales Associate
Optimum
Lubbock, TX
02.2022 - 03.2024
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Worked at optimum for 18 months with little to no customer complaints.
- Top performing months within the west retail area.
- Provided product information and answered customer questions.
- Answered questions about current promotions and resolved issues according to store policies.
- Used product knowledge to suggest items to match client needs.
- Promoted special offers and discounts to encourage additional purchases.
- Operated point-of-sale systems accurately to process payments from customers.
- Processed returned merchandise according to company policies.
- Greeted customers to determine wants or needs.
- very knowledgeable with IDA and all operating systems needed.
Janitorial Cleaner
Nebs commercial Cleaning
Lewisville, TX
12.2020 - 07.2022
- Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
- Stocked, sanitized, cleaned and inspected restrooms.
- Disposed of waste and gathered individual trash bags to place in receptacles.
- Read and followed company, customer and safety rules, policies and procedures.
- Collected trash from floors within hallways, bathrooms and work areas.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
Waiter
La Madeline
Keller, TX
12.2016 - 04.2019
- Stocked server areas with supplies before, during and after shifts.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Took orders, calculated charges, issued table checks and collected payments from customers.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Suggested additional items to customers to increase restaurant sales.
- Cleared table and bussed dishes to allow for quick setups.
- Implemented sanitary food handling, holding and service protocols.
- Documented food orders and ran items to guest tables in dining room.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Brewed coffee and distributed to guests.
Education
Associate of Arts - Marketing
Wayland Baptist University
Plainview, TX05.2025
Skills
- Customer service experience
- Can be flexible to work environments
- Active listening
- Coachable
- Trustworthy
- Compliant
- Professional Appearance
- Efficient Time Management
- Strong Work Ethic
Timeline
Window Cleaner
PwC
06.2022 - Current
Retail Sales Associate
Optimum
02.2022 - 03.2024
Janitorial Cleaner
Nebs commercial Cleaning
12.2020 - 07.2022
Waiter
La Madeline
12.2016 - 04.2019
Associate of Arts - Marketing
Wayland Baptist University
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