Keondria Grimes
Arlington
Summary
Proven leader with a track record of mentoring and quality improvement at General Motors, GM. Excelled in team supervision and problem-solving, enhancing productivity and operational efficiency. Skilled in technical support and coaching, consistently achieving and surpassing goals. Demonstrated expertise in employee evaluation and complaint resolution, driving significant improvements in customer satisfaction.
Overview
9
9
years of professional experience
Work History
Team Leader
General Motors, GM
2020.02 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated staff performance and provided coaching to address inefficiencies.
Mail Handler Assistant
United States Postal Service, USPS
2018.09 - 2020.02
- Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.
- Reduced damage to parcels by carefully handling fragile items during sorting and transportation processes.
- Managed time-sensitive materials effectively, ensuring their prompt delivery within designated deadlines.
- Ensured timely dispatch of outgoing mail, preparing packages and envelopes with appropriate postage and labeling.
- Assisted in training new Mail Handler Assistants, sharing best practices and tips for optimal performance in the role.
- Supported team members in managing high-volume periods, effectively reducing delays in mail distribution.
Pallet Jack Operator
Summit Racing Equipment
2018.07 - 2019.07
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Conducted pre-shift safety inspection on material-handling equipment and notified supervisor of deficiencies.
- Informed supervisor of maintenance concerns, process problems and product issues.
- Reviewed product counts for accuracy to communicate results with supervisor.
- Transported products with electric pallet jack to prepare for shipping.
Trainer
Summit Racing Equipment
2018.06 - 2019.07
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Identified and recommended staff for key positions and departments.
- Supported productivity increase and business growth through new hire training and mentoring.
Customer Service Representative
State Farm
2015.05 - 2016.03
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Cosmetology - Hairstyling
Ogle School Hair Skin Nails
Dallas, TX01.2018
Diploma - N/A
Lincoln Highschool
Dallas, TX06.2013
Skills
- Team Supervision
- Mentoring
- Technical Support
- Cash Handling
- Coaching
- Quality Improvement
- Documentation And Reporting
- Work Planning
- Complaint resolution
- Employee Evaluation
- Analytical Thinking
- Goal Setting
- Expectation setting
- Team Check-Ins
- Problem-Solving
- Call Center Operations
Timeline
Team Leader
General Motors, GM
2020.02 - Current
Mail Handler Assistant
United States Postal Service, USPS
2018.09 - 2020.02
Pallet Jack Operator
Summit Racing Equipment
2018.07 - 2019.07
Trainer
Summit Racing Equipment
2018.06 - 2019.07
Customer Service Representative
State Farm
2015.05 - 2016.03
Cosmetology - Hairstyling
Ogle School Hair Skin Nails
Diploma - N/A
Lincoln Highschool
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