Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keoni M Kaupiko

Murrieta,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Movie Theater Attendant

Cal Oaks Reading Cinemas
12.2023 - Current
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Sold admission, processed payments, and issued tickets.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.

Meter Reader - Aerobics Inspector

Yosemite Springs Park Utility
05.2023 - Current
  • Recorded actual monthly monitor readings
  • Inspect and repair Septic aerobic systems
  • Reported misread meters and other issues.
  • Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
  • Water meter replacement and maintenance
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Attended safety meetings and took part in safety awareness trainings and programs.
  • Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
  • Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
  • Repaired non-functioning meters and tested to verify operational status.

Lot Porter

Prestige Chrysler Dodge Jeep Ram
11.2022 - 03.2023
  • Maintained physical appearance of lot to attract customers to business.
  • Enhanced intake process by greeting and assisting customers promptly.
  • Communicated with coworkers and managers about completed duties.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
  • Inspected finished work to verify employee compliance with detailing standards.
  • Utilized proper techniques for washing, waxing, cleaning, vacuuming and other tasks.

Customer Associate

Tractor Supply
08.2022 - 11.2022
  • Worked with other customer support teams to develop consistent and equal high-quality levels of support.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
  • Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Set up advertising displays and arranged merchandise on counters and tables to promote sales.

Flooring Assistant

Morales Flooring
02.2021 - 08.2022
  • Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
  • Operated sit-down forklift to unload and load carpet rolls and flooring skids into work vans.
  • Removed existing flooring materials and prepared area for installation of new products.
  • Installed carpet, hardwood and laminate flooring in commercial and residential buildings.
  • Spread adhesive cement over floor to prevent board joint wearing.
  • Used tape, glue and heated carpet irons to join edges of carpet.
  • Operated blowtorch to heat or soften floor covering materials to fit floor coverings
  • Utilized personal protective equipment to prevent exposure to fumes and hazardous substances.
  • Maximized individual performance by accepting direction, coaching and feedback.

Merchant Marine

Sailor Union Pacific
06.2018 - 05.2021

Responsible for using emergency, lifesaving, damage control, and safety equipment on a merchant ship, performing general maintenance, repair, and sanitation duties, and standing watch to ensure the ship maintains a steady course.

Primary Responsibilities

• Work on a merchant ship.

• Stand watch as helmsman and lookout.

• Maintain a steady course, properly execute all rudder orders and communicate utilizing navigational terms relating to heading and steering.

• Stand security-related watches, such as a gangway watch or anchor watch while the ship is not underway.

• Perform general maintenance, repair, sanitation and upkeep of material, equipment, and areas in the deck department.

• Maintain ship's metal structures by chipping, scraping, cleaning, priming, and painting.

• Clean, maintain, and repair the hull, decks, superstructure, cargo gear, and smoke stack.

• Perform maintenance on lifeboats, rescue boats and life rafts, and emergency and damage control gear.

• Use emergency, lifesaving, damage control, and safety equipment.

• Perform all operations connected with the launching of lifesaving equipment.

• Operate deck machinery, such as the windlass or winches while mooring or unmooring, and to operate cargo gear.

• Look for obstructions in path of vessel.

• Break out, rig, overhaul, and store cargo-handling gear, stationary rigging, and running gear.

• Navigate ship and maintains visual communication with other ships.

• Lowers or raises lifeboats with winch or falls.

• Use visual signaling devices, such as blinker light and semaphore.

• Gives directions to crew.

Education

Certificate / Credentials - Merchant Marine. Sailor

Tounge Point Job Corps
Astoria, OR
12.2020

Skills

  • Safe workplace practices
  • Customer Needs Assessment
  • Maintenance & Repair
  • Cultural awareness
  • Responsible
  • Forklift Operation

Certification

  • First Aid & CPR Training -Maritime Institute
  • Personal Safety & Social Responsibilities Training - Maritime Institute
  • Basic Fire Fighting (TRAINRL-53)- Maritime Institute
  • Vessel Personnel w/ Security Duties (VPDSD) _ Maritime Institute
  • Hazmat & Spill Cert - Maritime Institute


Timeline

Movie Theater Attendant

Cal Oaks Reading Cinemas
12.2023 - Current

Meter Reader - Aerobics Inspector

Yosemite Springs Park Utility
05.2023 - Current

Lot Porter

Prestige Chrysler Dodge Jeep Ram
11.2022 - 03.2023

Customer Associate

Tractor Supply
08.2022 - 11.2022

Flooring Assistant

Morales Flooring
02.2021 - 08.2022

Merchant Marine

Sailor Union Pacific
06.2018 - 05.2021

Certificate / Credentials - Merchant Marine. Sailor

Tounge Point Job Corps
  • First Aid & CPR Training -Maritime Institute
  • Personal Safety & Social Responsibilities Training - Maritime Institute
  • Basic Fire Fighting (TRAINRL-53)- Maritime Institute
  • Vessel Personnel w/ Security Duties (VPDSD) _ Maritime Institute
  • Hazmat & Spill Cert - Maritime Institute


Keoni M Kaupiko