Keoni Pitchford

• As a Cross utilized Agent for United Ground Express, i perform multiple duties across various functions in the airport. This role involves both customer service and ramp duties, this creates a varied work dynamic. The skills needed for this role would include, outstanding customer service, shift flexibility, strong attention to detail, i must be able to lift heavy luggage and stand for extended periods, and be able to pass background checks and drugs screenings.

Key Responsibilities

• Greeted passengers, issued tickets, shared seat assignments, checked baggage, boarded flights, and re-booked passengers.
• Mitigated potential conflicts by skillfully managing overbooking situations and offering alternative travel solutions.
• Increased operational efficiency through effective collaboration with airline partners, ground crew, and other support services personnel within the airport environment.
• Managed flight changes and cancellations, minimizing disruptions and inconvenience to travelers.

• As a customer service agent at H-E-B, i would be the first face for customers to see, providing help, answering questions, and ensuring that customers have a positive shopping experience, for a chance of making H-E-B feel like their home grocery store.

Key Responsibilities

• Customer service, greeting customers with a smile, answer their questions on store products.
• Problem solving, address and solve customer complaints, and issues professionally.
• Responded to customer requests for products, services, and company information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• As a Whataburger team member, i would provide exceptional customer service, while being apart of a dynamic team focused on providing high-quality food in a timely manner, maintaining restaurant cleanliness, and providing excellent customer service. This role required skills such as, the ability to work in a fast paced environment, the ability to keep a positive attitude in stressful situations, and to focus on accuracy.

key responsibilities

• Learned all required tasks quickly to maximize performance.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.