Keoni Smith
Lubbock
Summary
Offering blend of interpersonal skills and willingness to learn and grow within customer service leadership role. Delivers solid understanding of customer service principles and effective communication techniques. Ready to use and develop problem-solving and team-building skills.
Overview
3
3
years of professional experience
Work History
Room Attendant
Overton Hotel & Conference Center
10.2024 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Restaraunt Trainer
Whataburger
07.2023 - 10.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Overnight Stocker
United Supermarkets
04.2022 - 07.2023
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Education
High School Diploma -
Cooper High School
3639 Sayles Blvd 05-2012
Skills
- Teamwork
- Planning and coordination
- Creative problem solving
- Interpersonal communication
- Learning styles
- Feedback delivery
Timeline
Room Attendant
Overton Hotel & Conference Center
10.2024 - Current
Restaraunt Trainer
Whataburger
07.2023 - 10.2024
Overnight Stocker
United Supermarkets
04.2022 - 07.2023
High School Diploma -
Cooper High School
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