Keonna Blakeney
Indian Trail,NC
Summary
Detail-oriented professional with over four years of experience in claims processing and customer service. Recognized for strong problem-solving abilities and effective communication, contributing to timely case resolutions and client satisfaction.
Overview
8
8
years of professional experience
Work History
Claims Specialist
Labcorp
12.2024 - Current
- Handled all assigned claims promptly and effectively.
- Ran all claim reports through company system.
- Determined proper policy coverages and applied appropriate claims practices to reach case resolution.
- Escalated all claims to necessary departments and reviewed all claims documents for accuracy.
- Acted as liaison in reference to all severe incident reports, reinsurance reports and all other case needs.
- Built long lasting client relationships and prioritized outstanding customer service.
Claims Processor
Great West Casualty Company
01.2021 - 12.2024
- Reported claims to insurance companies and gathered adjuster information and claim numbers.
- Maintained accurate records of claim recoveries in the company system.
- Generated all claims acknowledgment documents.
- Resolved claims by approving or denying documentation, calculating benefits due, and determining compensation settlements.
- Contacted injured parties and legal representatives to negotiate final claim settlements.
Reservation Sales Agent
Delta Air Lines
07.2022 - 10.2023
- Assisted customers with inquiries and reservations, handling all calls with excellent interpersonal and communication skills to effectively provide assistance.
- Managed customer inquiries regarding flight reservations and changes.
- Provided information on travel policies and fare rules to customers.
Insurance Claims Representative
BlueCross BlueShield of SC
10.2019 - 12.2021
- Delivered quality customer service to assigned insured parties and claimants throughout the entire claims lifecycle to improve service times.
- Negotiated settlements for uncomplicated claims in accordance with company liability.
- Determined liability, compensability, and benefits due on each claim.
- Verified computations of interest accrued, premiums due, and settlement surrender on loan values.
- Drafted statements of loss summarizing payments, underlying policy coverages, and damages.
Customer Service Rep
Connexus Resource Group
02.2019 - 12.2021
- Addressed customer inquiries via phone and email, providing accurate and timely information to ensure customer satisfaction.
- Assisted customers with complex issues, utilizing problem-solving skills to find effective and satisfactory resolutions.
- Proactively identified opportunities to improve customer service processes, contributing to increased efficiency and customer loyalty.
- Collaborated with internal teams to resolve escalated customer issues, advocating for customer needs and ensuring positive outcomes.
Customer Service Representative
Connexus Resource Group
07.2017 - 02.2019
- Communicated effectively with customers via multiple channels, providing clear, concise, and helpful information to address their inquiries and concerns.
- Demonstrated a proactive approach to identifying potential issues and recommending solutions, exhibiting problem-solving skills and commitment to continuous improvement.
- Consistently exceeded performance goals by efficiently managing a high volume of customer inquiries while maintaining a high level of accuracy and professionalism in all interactions.
- Maintained detailed records of customer interactions in the database for future reference.
Education
High School Diploma -
Monroe High School
12.2021
Skills
- Documentation Review
- Coverage Assessments
- Accident Investigations
- Settlement Determinations
- Data Entry
- Verbal and Written Communication
- Claim Amount Calculations
- New Policies Processing
- Eligibility Determination
- Coverage Determination
- Customer Service
- Microsoft Office
- Data Analysis
Timeline
Claims Specialist
Labcorp
12.2024 - Current
Reservation Sales Agent
Delta Air Lines
07.2022 - 10.2023
Claims Processor
Great West Casualty Company
01.2021 - 12.2024
Insurance Claims Representative
BlueCross BlueShield of SC
10.2019 - 12.2021
Customer Service Rep
Connexus Resource Group
02.2019 - 12.2021
Customer Service Representative
Connexus Resource Group
07.2017 - 02.2019
High School Diploma -
Monroe High School
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