Keonna Dawson
Hephzibah,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Relationship Banker
Bank Of America
08.2022 - Current
- Customer service orientated.
- Strong interpersonal skills.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Lead volunteer event manager.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Community Expert (Supervisor)
T-Mobile
07.2013 - 04.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- On-boarded new hires for successful integration into their role.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Customer Service Representative
Blue Cross And Blue Shield
02.2010 - 12.2012
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Augusta, Georgia05.2026
Associate of Science - Business Management
Augusta Technical College
Augusta, GA05.2021
Skills
- Quick problem-solving skills
- Organized and detail orientated
- Strong communication skills
- Quick learner
Timeline
Relationship Banker
Bank Of America
08.2022 - Current
Community Expert (Supervisor)
T-Mobile
07.2013 - 04.2022
Customer Service Representative
Blue Cross And Blue Shield
02.2010 - 12.2012
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Associate of Science - Business Management
Augusta Technical College
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