Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Keonna Lewis

Keonna Lewis

Winston-Salem,NC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

2
2
years of professional experience
1
1
Language

Work History

Customer Experience Specialist

Percepta
Winston-Salem, NC
09.2023 - Current
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.

Outside Sales Representative

Spectrum
Winston-Salem, NC
07.2023 - 09.2023
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Built strong client rapport to establish diversified network of connections.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Correctional Officer

Texas Department Of Criminal Justice
Houston, TX
10.2022 - 02.2023
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.

Sales Specialist

Lowes Home Improvement
Houston, TX
09.2021 - 08.2022
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Used Software to research customer accounts to determine whether credits or adjustments needed to be made.
  • Demonstrated product features, answered questions and persuasively overcame objections.

Education

High school diploma - undefined

Benton Harbor High School
Benton Harbor, MI
09.2014 - 6 2018

Skills

Sales analysisundefined

Additional Information

  • Willing to relocate: Anywhere

Timeline

Customer Experience Specialist

Percepta
09.2023 - Current

Outside Sales Representative

Spectrum
07.2023 - 09.2023

Correctional Officer

Texas Department Of Criminal Justice
10.2022 - 02.2023

Sales Specialist

Lowes Home Improvement
09.2021 - 08.2022

High school diploma - undefined

Benton Harbor High School
09.2014 - 6 2018
Keonna Lewis