Keonna Terriann
Wichita,KS
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Extended Stay America Select Suites
07.2019 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Housekeeping Attendant
The Inn At Tallgrass
03.2018 - 05.2019
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
Education
Bachelor of Science - Business Administration
Wichita State University
01.2025
Skills
- Data Imports
- Word Processing
- Hospitality Service
- Travel Coordination
- Computer Proficiency
- Telephone Etiquette
- Maintaining Guest Records
- Business Administration
- Effective Planning
- Guest Registration
- Front Desk Reservations
Timeline
Front Desk Receptionist
Extended Stay America Select Suites
07.2019 - Current
Housekeeping Attendant
The Inn At Tallgrass
03.2018 - 05.2019
Bachelor of Science - Business Administration
Wichita State University
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