Keonna D. Thames

• Responsible for overseeing the daily operations of the Patient Access Team ensuring that patient registration, scheduling, and intake processes are executed with efficiency and accuracy.
• Management and mentoring a team of Patient Access Representatives, including handling scheduling, timekeeping, training, performance evaluations, ensuring compliance with healthcare regulations and organizational policies, monitor accuracy of patient information, improvements to optimize patient flow and resource utilization.
• Additionally, addressing and resolving patient and client concerns related to registration and scheduling, developing and enforcing procedures to enhance operational efficiency, and collaborating with other departments to ensure seamless patient services, and overseeing the use and maintenance of patient access systems and technology.
• Ensure HIPAA compliance by maintaining strict confidentiality regarding patient information during all communications both internally among staff members or externally with other healthcare providers.
• Conduct in-person and virtual interviews to assess applicants relevant knowledge, skills, experience and aptitudes
• Facilitate smooth transitions during staffing changes by promptly updating schedules and communicating adjustments to relevant parties.

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• Duties included managing incoming calls from foreign service personnel and healthcare providers, providing complete and accurate information on benefits, resolving inquiries efficiently, consistently meeting performance benchmarks in professionalism, accuracy, and claims resolution
• My role also included educating both new and existing domestic and international foreign service personnel about their plan benefits and advocating on their behalf to build trust
• Additionally, ensuring that relevant information is documented and follow-up actions with members and providers are completed in a timely manner to achieve successful outcomes

• Duties included assisting with training new staff on patient services policies and procedures, while fostering positive relationships with physicians, nurses, vendors, and other healthcare team members
• Handling patient registrations, schedule appointments, verify insurance coverage, collect payments, and manage daily cash receipts
• Additionally, coordination of laboratory tests, imaging studies, and other diagnostic procedures as ordered
• Accurate maintenance of medical records, including filing and retrieving documents from the electronic health record system, was also essential
• Front desk duties including answering phones, greeting patients, responding to inquiries, and directing calls as needed

• Duties included reviewing and verifying patient demographic information to ensure accurate registration, assisting with scheduling appointments, verifying insurance coverage, and collecting payments, while entering all patient data into the registration system efficiently
• Accurate cash handling for copayments and other transactions, verifying patient eligibility for services using online systems or direct communication with insurance companies, and ensuring compliance with Medicare and Medicaid regulations
• Collaboration with clinical staff to complete necessary documentation before patient appointments and generating related forms, such as release of information and financial responsibility forms were also key aspects of my role

• Duties included drafting job descriptions for IT positions based on organizational needs and requirements, scheduled and conducted interviews with shortlisted applicants for IT positions, coordinated with hiring managers to understand their staffing needs and provided them with appropriate recommendations.
• Utilized social media platforms, job boards, and networking events for sourcing top talent in diverse industries.
• Provided guidance to new hires regarding onboarding process, company policies
• Organized regular team meetings to discuss progress on open positions, share best practices, and strategize future growth opportunities.
• Developed and implemented effective recruitment strategies to source qualified IT professionals