Hi, I’m
Keonna Townes
Grenada,USA
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
Efficient and detail-oriented provider maintenance specialist with 15 years of experience in data management, customer service, and maintenance. Proficient in various software and systems, including EMR systems, SAP, and Oracle. Possess strong analytical and communication skills, with a background in manufacturing and customer-facing roles.
Knowledgeable Data Entry with solid background in maintaining provider data and ensuring accuracy in records. Demonstrated ability to streamline processes and improve data integrity through meticulous attention to detail. Proven skills in data management and problem-solving.
Overview
16
years of professional experience
1
Certification
Work History
S&S Healthcare
Provider Maintenance Specialist
11.2022 - 01.2025
Job overview
- I am responsible for maintenance and updates of the data integrity of provider information within the adjudication system and supporting databases generated from various sources
BroadPath Healthcare Solutions
Provider Service Representative
07.2021 - 12.2022
Job overview
- Assisting members with heath plans, verifying information is correct, making payments, answering questions of what's not understood with plans, what's benefits/coverage is on plan, update any new information for member, transfer member to proper departments when there is more to be done, etc
MODINE MANUFACTURING
Brazer
03.2018 - 04.2022
Job overview
- Interpreted blueprints, drawings, and specifications to determine the appropriate welding methods and materials
- Inspected welded joints for quality assurance and made necessary repairs or adjustments as needed
- Worked with a variety of metals including steel, aluminum, and stainless steel
- Assisted in the training of new welders on proper techniques and safety protocols
- Operated overhead cranes or hoists safely when moving heavy metal pieces into position for welding
TeleTech @Home
Customer Post Purchase Support
09.2015 - 07.2020
Job overview
- Being customer friendly, Answering calls for Best Buy, placing orders, reshipping damaged or lost items to customers, entering data for to update system , and just basically making sure that the customers are satisfied before they hang up
ADP
Production Operator/Material Handler/ Press Break Operator/Sub-Brazer
07.2014 - 03.2018
Job overview
- Production Operator for Line 1 A Coil building
- Sub-Braze Copper to Copper
- Press Break Operator
- General Labor on Assembly Line
- Labeling Coils
- Building Kits
- Putting on Panels and Inlets
- Painstaking coils
- Heat Shrinking
- Helium Testing
- Putting on Tie Bars
- Purging and Charging Coils
- Putting on Headers and Florators
- Breaking Panels to Installate
- Installations of Panels
- And Putting on Bulb Clamps
- Increased overall output by effectively managing resources and prioritizing tasks according to deadlines.
UNIVERSITY of MS MEDICAL CENTER
PBX Switchboard Operator
12.2013 - 07.2017
Job overview
- Information desk, assisting customer on call and by walk in, announcing codes overhead, and data entry
Wal-Mart Supercenter
Sales Associate
04.2012 - 07.2014
Job overview
- Cleaning Up and Zoning Department
- Answering Phones, Working Fitting Room, & Writing Up Returns
- Assisting Customers, Putting out new merchandise and Restocking Old
Subway
Clerk
01.2013 - 07.2013
Job overview
- Cleaning & Daily chores of the store
- Fixing sandwiches for customers
- Assisting customers at the register
Pilot Travel Center
Cashier
10.2008 - 03.2011
Job overview
- Working the Register, keeping area clean, and keeping the bathroom and showers clean
- Assisting customers at the register
- Restocking the coolers and merchandise on the sales floor
Wal-mart
Remodel Associate
06.2010 - 10.2010
Job overview
- Remodeling and Building walls, shelves, and parts for the store
- Restoring old with new merchandise
- Assisting customers when needed
Education
University of MSOxford, MS
EXercise Science
01.2015
Holmes Community CollegeGrenada, MS
GEneral Studies
01.2011
J Z George High SchoolNorth Carrollton, MS
HS Diploma
01.2008
Skills
- Clerical experience
- Research
- Conflict management
- Documentation review
- Remodeling
- Live chat
- Data management
- Merchandising
- Typing (10 years)
- Operating Systems
- Windows
- EMR systems
- Computer skills
- Machining
- Blueprint Reading
- EDI
- FDA regulations
- SAP
- Medical terminology
- ICD-9
- Kronos (1 year)
- Inventory control
- Multi-line Phone Systems
- Salesforce
- Customer Service Skills (5 years)
- Computer literacy
- Manufacturing
- Oracle (Less than 1 year)
- Anatomy knowledge
- Databases
- Customer service
- Kronos
- Mac OS
- Google Suite
- Computer networking
- Data Entry (7 years)
- LAN
- Training (5 years)
- Accounts receivable
- Negotiation
- Analysis skills
- Leadership
- Search engines
- Microsoft Access
- Vital Signs (2 years)
- Communication skills
- Proficient at using screw guns, heat guns, and brazing (2 years)
- Order entry
- Assembly
- Microsoft Office (10 years)
- IOS
- CNC
- Remote access software
- Warehouse experience
- Press Brake Machine
- Receptionist (10 years)
- Cash management
- Computer hardware
- Medical records
- Bookkeeping
- Cash handling
- ICD-10
- Medical office experience
- Software troubleshooting
- Front desk
- Building coils and piecing parts to coils (2 years)
- Typing
- Driving
- Mechanical Knowledge
- Filing (10 years)
- Accounting (Less than 1 year)
- HIPAA
- CRM software
- Computer Networking
- Serving
- Consistently maintain a positive attitude and enjoy helping people
- Very effective with working with people of different backgrounds
- Great organizational and time management skills
- Cooperatively work with others to produce and deliver required work
- Produce quality work even when under extreme time pressure and deadlines
- Proven ability to understand and follow complex instructions to successful conclusions
- Very accurate and rapid keyboarder
- Proficient with all Microsoft programs and entering data
- Strong communication skills
- HIPAA compliance
- Regulatory guidelines
- Claims processing expertise
- Healthcare industry
- Provider data management
- Teamwork
- Teamwork and collaboration
- Print processing
- Strong work ethic
- Problem-solving
- Problem-solving abilities
- Time management
- Software installation
- Multitasking
- Multitasking Abilities
- Organizational skills
- Attention to detail
- Adaptability and flexibility
- Data reporting
- Self motivation
- Creative thinking
- Microsoft office
- Problem analysis
- Time management abilities
- Testing and troubleshooting
- Decision-making
- Team collaboration
- Verbal and written communication
- Active listening
- Critical thinking
- Help desk support
- Reliability
- Equipment setup
- Professionalism
- Documentation skills
- Flexible schedule
- Interpersonal skills
- Documentation
- Client support
- Relationship building
- Effective multitasking
- Task prioritization
- Schedule management
- File transfers
- Interpersonal communication
Certification
Brazer, 09/01/17, Present
Assessments
- Customer service, Proficient, 02/01/21
- Administrative assistant/receptionist, Proficient, 08/01/21
- Outside sales, Proficient, 04/01/21
- Data entry: Attention to detail, Proficient, 06/01/21
- Attention to detail, Proficient, 08/01/21
Qualifications
- Advanced at using screw guns, nail guns, heat guns, glue guns.
- Great at building coils, and testing coils at machines, and running press brake machines.
- Advanced knowledge and abilities in communication skills and customer support.
- A patient listener who fully focuses on what the customer wants and needs.
- Strong skills in time management, prioritizing tasks, and meeting deadlines.
- Very helpful when it comes to taking care of the patients, and understanding when it comes to their needs.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home option401k matchPaid sick leaveTeam Building / Company RetreatsPaid time offStock Options / Equity / Profit Sharing4-day work weekTimeline
Provider Maintenance Specialist
S&S Healthcare
11.2022 - 01.2025
Provider Service Representative
BroadPath Healthcare Solutions
07.2021 - 12.2022
Brazer
MODINE MANUFACTURING
03.2018 - 04.2022
Customer Post Purchase Support
TeleTech @Home
09.2015 - 07.2020
Production Operator/Material Handler/ Press Break Operator/Sub-Brazer
ADP
07.2014 - 03.2018
PBX Switchboard Operator
UNIVERSITY of MS MEDICAL CENTER
12.2013 - 07.2017
Clerk
Subway
01.2013 - 07.2013
Sales Associate
Wal-Mart Supercenter
04.2012 - 07.2014
Remodel Associate
Wal-mart
06.2010 - 10.2010
Cashier
Pilot Travel Center
10.2008 - 03.2011
J Z George High School
HS Diploma
University of MS
EXercise Science
Holmes Community College
GEneral Studies
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